SIT30216 Certificate III in Travel

SITTIND001
Source and use information on the tourism and travel industry

This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

SITTTSL002
Access and interpret product information

This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products. This unit is not about having an in-depth knowledge of products, but focuses on the ability to source and interpret information.

SITTTSL003
Provide advice on international destinations

This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base. This unit is not about having an in-depth knowledge of every destination but focuses on the ability to collect and interpret destination information.

SITTTSL004
Provide advice on Australian destinations

This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base. This unit is not about having an in-depth knowledge of every destination but focuses on the ability to collect and interpret destination information.

SITTTSL005
Sell tourism products and services

This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, travel, hospitality or event products. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is covered in other units.