Airline Customer Service Agent Courses
Airline Customer Service Agents book flights, issue tickets, and provide travel info. Strong admin, multitasking, and customer service skills are essential.
AI Exposure
Medium
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Airline Customer Service Agent
Get qualified to work as a Airline Customer Service Agent with a course recognised across Australia. Speak to a training provider to learn more.
SIT30222
Duration
6 months - 24 months
Study mode
Blended, On Campus, Online, Traineeship
If you love travelling the planet why not become a travel consultant with the SIT30222 Certificate III in Travel? This nationally recognised training course opens the door to jobs with call centres, cruise lines, airlines, corporate travel companies, and travel agencies. Skills include: using computer reservation systems, providing advice on Australian and international destinations, arranging international flights and travel, making bookings, preparing quotes, engaging with customers, and more. Enquire n...
Career opportunities
Duration
6 months - 24 months
Study mode
Blended, On Campus, Online, Traineeship
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AVI30319
Duration
6 months - 7 months
Study mode
Blended, On Campus
Become an airport baggage handler or customer service agent with the AVI30319 Certificate III in Aviation (Ground Operations and Service). This nationally recognised qualification begins with the essentials of aviation work health and safety and teaches you how to conduct your work around aircraft and a range of airport vehicles. Technical skills include: developing situational awareness, airline security protocols and vigilance, processing airport documents, understanding dangerous goods and hazardous ma...
Career opportunities
Duration
6 months - 7 months
Study mode
Blended, On Campus
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AVI20219
Get a job as a baggage handler, or ramp attendant with the AVI20219 Certificate II in Aviation (Ground Operations and Service). This nationally recognised training course teaches airport safety procedures, situational awareness, using standard comms, driving on the airside, and baggage handling operations. The course has as strong focus on security procedures when working with passengers and airport personnel.
Enquire now for the full list of study units and enrolment opportunities.
Career opportunities
SIT30216
Study mode
Blended, On Campus
The Certificate III in Travel (SIT30216) is perfect for students wanting a career in retail travel or to work for employers that specialise in corporate tours both in Australia and Internationally.
Students begin their studies gaining knowledge foundational to the tourism and travel sector, then learn the key skills required to sell tourism products and services. This is a practical qualification and students graduate knowing how to provide advice on Australian and International travel destinations; prepa...
Career opportunities
Study mode
Blended, On Campus
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Related career opportunities
Browse occupations related to Airline Customer Service Agent.
Common questions
How much does an Airline Customer Service Agent earn?
In Australia, a full time Airline Customer Service Agent generally earns $1,150 per week ($59,800 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
What are the job opportunities for an Airline Customer Service Agent?
There has been stable employment numbers in this industry over the last five years. There are currently 23,600 people working in this area in Australia and many of them specialise as an Airline Customer Service Agent. Airline Customer Service Agents may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
How do I become an Airline Customer Service Agent?
A Certificate III in Travel is a great qualification if you’re planning a career as an Airline Customer Service Agent. This course will give you the skills to sell a range of tourism products and services. You’ll cover topics including providing advice on travel destinations, preparing quotes, making bookings and processing travel documents.
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Studying an accredited tourism, travel and hospitality course is your first port of call to land your next dream job. Start today!
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More information
An Airline Customer Service Agent makes travel arrangements for customers looking to fly domestically or internationally. You might check available flights and dates and make reservations or issue tickets. Airline Customer Service Agents may also organise other details such as travel insurance and provide information on baggage limits.
Airline Customer Service Agents should have strong administrative skills and be able to handle several tasks at once. It’s important that you are organised and have excellent customer service skills. You should be able to communicate with people from a range of backgrounds. Airline Customer Service Agents should be able to draw on their problem solving abilities when required.
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