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An Airline Customer Service Agent makes travel arrangements for customers looking to fly domestically or internationally. You might check available flights and dates and make reservations or issue tickets. Airline Customer Service Agents may also organise other details such as travel insurance and provide information on baggage limits.
Airline Customer Service Agents should have strong administrative skills and be able to handle several tasks at once. It’s important that you are organised and have excellent customer service skills. You should be able to communicate with people from a range of backgrounds. Airline Customer Service Agents should be able to draw on their problem solving abilities when required.
There is one course available for people who want to become an Airline Customer Service Agent.
Possible job outcomes:
If you love travelling the planet why not become a travel consultant with the SIT30222 Certificate III in Travel? This nationally recognised training course opens the door to jobs with call centres, cruise lines, airlines, corporate travel companies, and travel agencies. Skills include: using computer reservation systems, providing advice on Australian and international destinations, arranging international flights and travel, making bookings, preparing quotes, engaging with customers, and more. Enquire now for the full list of study units, travel career outcomes, and upcoming enrolment opportunities near you..
Average duration: 6 months.
In Australia, a full time Airline Customer Service Agent generally earns $1,150 per week ($59,800 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
There has been stable employment numbers in this industry over the last five years. There are currently 23,600 people working in this area in Australia and many of them specialise as an Airline Customer Service Agent. Airline Customer Service Agents may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
A Certificate III in Travel is a great qualification if you’re planning a career as an Airline Customer Service Agent. This course will give you the skills to sell a range of tourism products and services. You’ll cover topics including providing advice on travel destinations, preparing quotes, making bookings and processing travel documents.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within travel agent. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Travel Agent
Reservations Agent
$960 weekly pay
Tour Advisor
Tourism Officer
Airline Customer Service Agent
$1,150 weekly pay
Tourism Consultant
$1,007 weekly pay
Travel Consultant
Reservations Manager
$1,400 weekly pay
Senior Travel Consultant
$1,500 weekly pay
Tour Operations Manager
Travel Agency Manager
$1,440 weekly pay
Travel Team Leader
Learn more about Airline Customer Service Agent courses in your area.