The Certificate IV in Telephone Counselling Skills (CHC42212) is for helpline workers who are the first point of contact with people in a crisis situation. This qualification will give you the confidence to deal with a range of vulnerable and at-risk clients including people with mental health issues, and those at risk of suicide. You’ll gain interpersonal and deep listening skills, and have the opportunity to specialise in interest areas including: bereavement and grief counselling, mental health, domestic violence. Enquire now for a course outline and delivery options.
VET qualifications are nationally recognised and regulated, ensuring all courses meet rigorous standards for quality, relevance, and compliance with industry requirements.
Graduate with the skills you need to start working right away. Build the practical skills and industry knowledge needed to enter the workforce with confidence.
Entry requirements for VET courses include both national standards and additional criteria set by individual Registered Training Organisations (RTOs).
It’s important to review these requirements for each course provider to ensure you meet all necessary prerequisites before applying.
Course fees vary depending on the course provider.
The Certificate IV in Telephone Counselling Skills will prepare you for the following roles.
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Compare all providers for the Certificate IV in Telephone Counselling Skills available in your area to find the right fit for you.
