CHC42212 Certificate IV in Telephone Counselling Skills

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Course description

The Certificate IV in Telephone Counselling Skills (CHC42212) is for helpline workers who are the first point of contact with people in a crisis situation. This qualification will give you the confidence to deal with a range of vulnerable and at-risk clients including people with mental health issues, and those at risk of suicide. You’ll gain interpersonal and deep listening skills, and have the opportunity to specialise in interest areas including: bereavement and grief counselling, mental health, domestic violence. Enquire now for a course outline and delivery options.

Nationally recognised

Average duration

12 months

Online or Distance

On-campus

Payment options

Interest free payment plan
Most course providers offer flexible payment options for the CHC42212 Certificate IV in Telephone Counselling Skills such as weekly, bi-monthly, or monthly interest-free payments for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront. Enquire with a course provider to find out more.

Benefits of nationally recognised training

Australian Qualifications Framework
Nationally Recognised Training


This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

Find a course provider

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