BSBOPS305
Process Customer Complaints
Vocational Education and Training
The BSBOPS305 Process Customer Complaints provides the skills and knowledge required to handle customer complaints effectively. Participants will learn a six-step conflict resolution process, solution building, and finding common ground. Key conflict management skills, including dealing with anger and using the Agreement Frame, are also covered. This is applicable to individuals who use a broad range of competencies and exercise discretion and judgement, utilising knowledge of products, customer service systems, and organisational policies to offer technical advice and support to a team.
Enquire now for a full list of entry requirements and available enrolment dates.
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입학 요건은 교육 기관에 따라 다를 수 있습니다.
수강료는 각 교육 기관마다 다르게 책정되므로 차이가 있을 수 있습니다. 최종 비용은 거주 지역, 수강 방식, 그리고 재정 지원 대상 여부에 따라 달라집니다.
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