SITXCCS014

Provide service to customers

This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.

The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision.

This includes individuals working in a range of tourism, travel, hospitality and events contexts.

배송 방식

이 과정은 다음과 같은 수강 방식으로 제공됩니다:

입학 요건

수강료

For more information about this course and payment options please enquire now.

관련 채용 정보

이 과정은 여러분이 다음과 같은 직무를 수행할 수 있도록 준비시켜 드립니다.

About Short Courses Australia

Short Courses Australia is a registered training organisation (RTO), registration number 41261, that deliver Compliance, Skill Sets and First Aid courses at our training centres and on site at your workplace, school or venue across Victoria, NSW and Queensland.