The SITXCCS014 Provide Service to Customers unit covers the skills and knowledge needed to communicate effectively and deliver quality service to both internal and external customers. It includes establishing rapport, identifying and addressing customer needs and expectations, and handling complaints. This unit is designed for frontline service personnel who interact with customers daily, working independently under limited supervision in various tourism, travel, hospitality, and events settings. Enquire now for a full list of entry requirements and available enrolment dates.
Entry requirements for the Provide Service to Customers vary depending on the institution but generally include completion of Year 12 with a minimum ATAR, VET pathway courses or prior experience.
If you don't meet the standard entry criteria, enquire with a course provider to discuss alternative entry pathways.
Course fees vary depending on the course provider.
The Provide Service to Customers will prepare you for the following roles.
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
A Hotel Receptionist works on the front desk of a hotel or accommodation venue. You might greet guests as they arrive and check them into their roo...
A Barista makes and serves coffees and other beverages in a café, coffee shop or other hospitality venue. You’ll take drink orders and prepare a ra...
A Sales Assistant plays a key role in retail environments by providing excellent customer service, assisting customers with product selection, and...
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them...
Customer Service Officers work at call or contact centres managing small teams and interacting with customers. They often work as an extension of t...
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