TasTAFE

Provide Responsible Gambling Services Course

In this course, you will focus on the skills you need to provide responsible gambling services, information and assistance to customers, and learn how to read and interpret complex information relating to problem gambling signage, information and brochures. You’ll also learn to read and interpret industry and regulatory codes of conduct, and regulatory and advisory information issued by local, state and territory gambling licensing authorities.

Throughout the course, you’ll also learn how to respond to problem gambling behaviour and deal courteously and discreetly with customers, how to identify potential problem gamblers and apply appropriate solutions within the scope of your responsibility, and when to seek assistance from appropriate colleagues. You’ll also learn how to use appropriate software to record gambling-related incidents and staff actions.