We are increasingly moving to a service and experience economy. Never has it been more important for businesses to work within unified, efficient systems to deliver a seamless consumer experience.
According to a recent McKinsey report, organizations who interweave design and data capabilities to solve business problems see up to a 30% increase in performance.
This explains Service Design’s growing importance across industries. It helps build brand differentiation, loyalty, and long-term business value.
This course will set you up for success with knowledge of how to:
- Map a service’s end-to-end journey across digital and offline touchpoints
- Understand how people interact with your company; and identify their pains and gains through a customer journey map
- Translate user stories and propose design approaches to meet stakeholder needs
- Ideate, design, and test workable prototypes
- Adapt products and services in response to ambiguity and constraints
- Prepare a current and future state Service Blueprint to help others execute your service vision
- Set your business apart from the crowd by delivering truly exceptional service experiences
- Put Service Design principles into practice by leveraging a comprehensive toolkit.
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Delivery mode
This course is available in the following study modes:
Entry Requirements
There are no formal academic requirements
Course fees
Course fee
Unknown
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- Pay-in-full online from $2,520*(RRP $2,800)
- Study Now, Pay Later: From $53.85 per week
Related career opportunities
This course will prepare you for the following roles.
About Academy Xi
At Academy Xi, we’re building a bold community of ambitious changemakers. With our purpose-driven approach towards future-ready career development, we’re committed to unleashing powerful potential across people’s lives.
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