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An Emergency Medical Dispatcher answers emergency calls for assistance and sends ambulance crews to respond. You’ll find out information about the nature of the emergency and the condition of any casualties. Emergency Medical Dispatchers often provide advice or instructions to callers while they wait for paramedics to arrive. Part of your role is to prioritise the need for assistance from the calls you receive.
Emergency Medical Dispatchers should have strong communication skills and be able to make decisions quickly. You’ll need to remain calm in stressful situations and deal well with pressure. Emergency Medical Dispatchers will need a strong understanding of emergency medicine and should be able to deal with a wide range of emergency situations.
There is one course available for people who want to become an Emergency Medical Dispatcher.
Possible job outcomes:
The HLT41120 Certificate IV in Health Care qualifies you for work as an Emergency Medical Technician (EMT) in the private sector or Australian Defence Force. Over 12 months of study (plus clinical placement) you’ll learn how to respond to a full range of medical emergencies, then manage the incident scene. The course also covers infection controls, communication in complex situations, managing personal stress and safety. Enquire now for the list of study units, enrolment dates, graduation outcomes. and pathways to further study..
Average duration: 6 months.
In Australia, a full time Emergency Medical Dispatcher generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
There has been a strong increase in employment numbers in this sector over the last five years. There are currently 19,700 people working in this field in Australia and many of them specialise as an Emergency Medical Dispatcher. Emergency Medical Dispatchers may find work across all regions of Australia, particularly in larger towns and cities where emergency dispatch centres are located.
Source: Australian Government Labour Market Insights
A Certificate IV in Health Care is an ideal qualification if you’re interested in a career as an Emergency Medical Dispatcher. You’ll learn to respond to a range of medical emergencies and cover subjects including communicating in complex situations and managing personal stress.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within ambulance and paramedic. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Ambulance and Paramedic
Ambulance Service Paramedic
$1,300 weekly pay
Australian Defence Force Medic
$1,250 weekly pay
Aviation Medic
Emergency Medical Dispatcher
Emergency Medical Technician (EMT)
Emergency Services Officer (ESO)
Industrial Medic
Patient Transport Officer
$1,150 weekly pay
Volunteer Ambulance Driver
Salary not available
Intensive Care Paramedic
$2,333 weekly pay
Paramedic
Learn more about Emergency Medical Dispatcher courses in your area.