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An IT Support Technician provides technical assistance to clients experiencing IT issues. You might attend to customers over the phone or internet or attend to issues in person. IT Support Technicians diagnose faults and perform repairs. You may also carry out maintenance work on IT systems and install new systems or programs.
IT Support Technicians must have excellent technical skills and should be able to focus on customer service. It’s important you can communicate well and work as part of a team. IT Support Officers should be able to solve problems quickly and make recommendations for solutions when required. You may have to work a range of shifts in this role.
There is one course available for people who want to become an IT Support Technician.
Possible job outcomes:
Are you looking for an advanced IT qualification that delivers both leadership and IT technical skills? Try the ICT50220 Diploma of Information Technology. This nationally recognised diploma will teach you how to lead and facilitate an IT work team, review cyber security practices, create and maintain a cyber security awareness program, ensure your department’s ICT products and systems match the strategic direction of the organisation, and much more. This qualification has scope to achieve a specialisation in advanced networking, advanced programming, cloud engineering and architecture, advanced web development, and gaming. Enquire now for the full list of study units, entry requirements, and upcoming enrolment dates..
Average duration: 12 months.
In Australia, a full time IT Support Technician generally earns $1,150 per week ($59,800 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
There has been a strong increase in the number of people working in this industry over the last five years. There are currently 84,800 people employed in this field in Australia and many of them specialise as an IT Support Technician. IT Support Technicians may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
If you’re interested in a career as an IT Support Technician, consider enrolling in a Diploma of Information Technology. This course covers a range of topics including cyber security practices and security awareness programs. You’ll be able to specialise in an area that suits your career plans such as advanced networking, advanced programming, cloud engineering, advanced web development or gaming.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within it support. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
IT Support
Computer Technician
$1,150 weekly pay
Help Desk Support
$960 weekly pay
IT Support Officer
IT Support Technician
IT Technician
QA Tester
Service Desk Analyst
Software Tester
ICT Support Engineer
$1,250 weekly pay
Network Administrator
$1,350 weekly pay
IT Manager
$2,110 weekly pay
Systems Administrator
$1,920 weekly pay
Learn more about IT Support Technician courses in your area.