SIR10116 Certificate I in Retail Services

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Course description

The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understanding of teamwork, their personal work responsibilities, and how to use digital technologies. Enquire today for a unit list and funding opportunities.

Nationally recognised

Average duration

6 months

Online or Distance

On-campus

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Mathematics

Arithmetic, algebra, geometry, calculus, or statistics.

Oral Comprehension

Listen to and understand what people say.

Oral Expression

Communicate clearly and concisely.

Outcomes

This course can help you get a job as:

Job TitleAvg Salary
Fast Food Attendant$865 weekly pay
Retail Assistant$960 weekly pay
Cashier Assistant$960 weekly pay
Customer Service Representative$960 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Store Manager$1,150 weekly pay
Fast Food Manager$1,150 weekly pay
Retail Team Leader$1,050 weekly pay
Fast Food Manager$1,150 weekly pay
Retail Team Leader$1,050 weekly pay

Subjects

You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

SIRXCOM001
Communicate in the workplace to support team and customer outcomes

This unit describes the performance outcomes, skills and knowledge required to use effective communication techniques with colleagues and customers from diverse backgrounds, and to complete work as part of a team. It applies to individuals working in frontline roles in a diverse range of industry sectors and business contexts.

SIRXIND001
Work effectively in a service environment

This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

SIRXIND003
Organise personal work requirements

This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.

SIRXIND004
Plan a career in the retail industry

This unit describes the performance outcomes, skills and knowledge required to identify and document current skills and interests, explore retail career options and plan for career progression in the retail industry. The unit applies to any individual exploring career options in the retail industry.

SIRXWHS001
Work safely

This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice. This unit applies to individuals working under direct supervision in a diverse range of industry sectors and business contexts.

Enquire now for a full list of subjects

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Payment options

Interest free payment plan
Most course providers offer flexible payment options for the SIR10116 Certificate I in Retail Services such as weekly, bi-monthly, or monthly interest-free payments for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront. Enquire with a course provider to find out more.

Benefits of nationally recognised training

Australian Qualifications Framework
Nationally Recognised Training


This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

Find a course provider

We have no course providers at this time. You might find a course provider by searching MySkills, or you could try searching for a new course.