Certificate I in Retail Services (SIR10116)

Enquire Now

Course Description

The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understanding of teamwork, their personal work responsibilities, and how to use digital technologies. Enquire today for a unit list and funding opportunities.

Recognition of Prior Learning

The skills and knowledge that you bring to your studies through previous education or employment experience may be credited towards specific units in this course, which can help to shorten your course duration. Please enquire with a course provider to find out more.


The Certificate I in Retail Services (SIR10116) is not available from any Tafe institutions on our database but may be available from other registered training organisations with Government Funding available in your area. See Course Providers.

Average Course Fee


Average Duration

6 months

Online providers

On-campus providers

Nationally Recognised Training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.


Arithmetic, algebra, geometry, calculus, or statistics.

Oral Comprehension

Listen to and understand what people say.

Oral Expression

Communicate clearly and concisely.


This course can help you get a job as:

Job TitleAvg Salary
Fast Food Attendant$865 weekly pay
Retail Assistant$960 weekly pay
Cashier Assistant$960 weekly pay
Customer Service Representative$960 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Store Manager$1,150 weekly pay
Fast Food Manager$1,150 weekly pay
Retail Team Leader$1,050 weekly pay
Fast Food Manager$1,150 weekly pay
Retail Team Leader$1,050 weekly pay


Government Funding

Enquire with a provider for more details.

Course Providers

Filter by government funding, study mode and location.

Government Funding
On Campus