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A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide advice on products or services or process payment transactions. Retail Assistants may also create promotional displays and monitor stock levels. You might sell a range of products at your workplace or specialise in a particular type of product or service.
Retail Assistants should enjoy interacting with people and have excellent customer service skills. It’s important that you can communicate well with customers and work as part of a team. Depending on their workplace, Retail Assistants may have to work on weekends, at night or on public holidays.
There are 11 courses available for people who want to become a Retail Assistant. These are the top 5 most popular courses.
Possible job outcomes:
Do you love make-up and cosmetics? With the nationally recognised SHB30221 Certificate III in Make-Up you could become a specialist make-up artist and work in beauty salons, day spas, or even film and TV. The course delivers specialist skills in creative make-up design for events, special occasions and photography, but you can also choose electives that will broaden your service offerings. Options include: spray tanning, waxing, recommending and selling beauty products, lash and brow treatments, creating a business plan, setting up a beauty business, and more. Enquire now for the full list of study units, availability of specialist electives, and upcoming course enrolment dates..
Average duration: 6 months.
Become a qualified nail technician with the SHB30321 Certificate III in Nail Technology. This nationally recognised qualification will teach you how to deliver a full range of nail services including manicures, pedicures, acrylic nail enhancements, and nail art. You’ll graduate job-ready with the skills you need to sell beauty products, process transactions, communicate with customers, and keep the nail salon hygienic and clean. Enquire now for the full list of study units, nail service competencies, and enrolment centres near you that offer this course..
Average duration: 12 months.
The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks. This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective member of a sales team. The Certificate III in Retail (SIR30216) is a nationally recognised training qualification and part of the official Retail Services Training Package..
A SHB30121 Certificate III in Beauty Services provides students with broad skills and knowledge for success in a range of beauty industry roles. You will gain practical beauty skills including nails, waxing, lash and brows and basic make-up, while also learning about customer service, client consulting and product selection. This course is a pathway to jobs as a nail technician, cosmetic assistant, beautician or make-up artist in a busy salon..
The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understanding of teamwork, their personal work responsibilities, and how to use digital technologies. Enquire today for a unit list and funding opportunities..
In Australia, a full time Retail Assistant generally earns $850 per week ($44,200 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has seen a decrease in employment numbers in recent years. There are currently 474,000 people employed as a Retail Assistant in Australia compared to 519,600 five years ago. Retail Assistants may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Retail Assistant, consider enrolling in a Certificate II in Retail. You’ll develop a range of skills required in a retail environment such as communication, personal presentation and responding to security risks. You could also specialise your skills with a Certificate II in Retail Services (Food Speciality) or a Certificate II in Retail Cosmetics.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within retail operations. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Retail Operations
Cashier
$960 weekly pay
Customer Service Assistant
Customer Service Representative
Retail Assistant
$850 weekly pay
Car Salesman
$1,250 weekly pay
Cluster Manager
Retail Manager
$1,350 weekly pay
Retail Supervisor
Retail Team Leader
$1,050 weekly pay
Area Manager
$1,730 weekly pay
Department Manager
Regional Manager
Store Manager