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Retail Assistant Courses

A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide advice on products or services or process payment transactions. Retail Assistants may also create promotional displays and monitor stock levels. You might sell a range of products at your workplace or specialise in a particular type of product or service.

Retail Assistants should enjoy interacting with people and have excellent customer service skills. It’s important that you can communicate well with customers and work as part of a team. Depending on their workplace, Retail Assistants may have to work on weekends, at night or on public holidays.

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Popular Retail Assistant Courses

There are 10 courses available for people who want to become a Retail Assistant. These are the top 5 most popular courses.

SIR30216
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SHB30115
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SHB30321
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SHB30221
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SIR10116
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Frequently Asked Questions

How much does a Retail Assistant earn?

In Australia, a full time Retail Assistant generally earns $850 per week ($44,200 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

What are the job opportunities for a Retail Assistant?

This industry has seen a decrease in employment numbers in recent years. There are currently 474,000 people employed as a Retail Assistant in Australia compared to 519,600 five years ago. Retail Assistants may find work across all regions of Australia.

Source: Australian Government Job Outlook 2020

How do I become a Retail Assistant?

If you’re interested in a career as a Retail Assistant, consider enrolling in a Certificate II in Retail. You’ll develop a range of skills required in a retail environment such as communication, personal presentation and responding to security risks. You could also specialise your skills with a Certificate II in Retail Services (Food Speciality) or a Certificate II in Retail Cosmetics.

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Job Pathways

Here are some potential career pathways within retail operations. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.