BSB20115 Certificate II in Business

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Course Description

The Certificate II in Business (BSB20115) provides the rudimentary administration skills essential to any office or business workplace. Students are introduced to the business working environment and gain basic communication and customer service skills. Additionally, students graduate with practical skills in word processing, using spreadsheets and business technologies, as well as processing financial transactions.

The Certificate II in Business (BSB20115) is a nationally recognised training qualification and part of the official Business Services Training Package.

Recognition of Prior Learning

The skills and knowledge that you bring to your studies through previous education or employment experience may be credited towards specific units in this course, which can help to shorten your course duration. Please enquire with a course provider to find out more.

Average Course Fee

$2000

Average Duration

6 months

Online providers

On-campus providers

Nationally Recognised Training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Clerical

Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

Computers and Electronics

Computer hardware and software, including applications and programming.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Social Perceptiveness

Understanding why people react the way they do.

Outcomes

37.1% of people gained improved employment status after studying this course.

This course can help you get a job as:

Job TitleAvg Salary
Accounts Clerk$1,050 weekly pay
Receptionist$770 weekly pay
Administration Assistant$770 weekly pay
Executive Assistant$770 weekly pay
Personal Assistant$770 weekly pay
Secretary$770 weekly pay

Subjects

You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

BSBCMM201
Communicate in the workplace

This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence. It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.

BSBCUS201
Deliver a service to customers

This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.

BSBIND201
Work effectively in a business environment

This unit describes the skills and knowledge required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload, and working as part of a team. It applies to individuals developing basic skills and knowledge in preparation for working in a broad range of settings.

BSBWHS201
Contribute to health and safety of self and others

This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes. It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

BSBWOR202
Organise and complete daily work activities

This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task. It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings.

Enquire now for a full list of subjects

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Government Funding

Each state provides its own Government funding initiatives. Here is a list of funding initiatives that are available for this course.

QLD Certificate 3 Guarantee

The Certificate 3 Guarantee provides funding for a range of Certificate III qualifications as well as foundation skills training.

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QLD User Choice

User Choice Funding is a national funding scheme that subsidises the cost of an apprenticeship or traineeship.

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QLD Free training for Apprenticeships

This funding scheme provides free training for students who are under 21 years of age in priority apprenticeship and traineeship programs.

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Course Providers

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Government Funding
Online
On Campus