BSB20115 Certificate II in Business

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Course description

The Certificate II in Business (BSB20115) provides the rudimentary administration skills essential to any office or business workplace. Students are introduced to the business working environment and gain basic communication and customer service skills. Additionally, students graduate with practical skills in word processing, using spreadsheets and business technologies, as well as processing financial transactions.

The Certificate II in Business (BSB20115) is a nationally recognised training qualification and part of the official Business Services Training Package.

Nationally recognised

Average duration

6 months

Online or Distance

On-campus

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Clerical

Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

Computers and Electronics

Computer hardware and software, including applications and programming.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Social Perceptiveness

Understanding why people react the way they do.

Outcomes

This course can help you get a job as:

Job TitleAvg Salary
Accounts Clerk$1,050 weekly pay
Receptionist$770 weekly pay
Administration Assistant$770 weekly pay
Executive Assistant$770 weekly pay
Personal Assistant$770 weekly pay
Secretary$770 weekly pay

Subjects

You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

BSBCMM201
Communicate in the workplace

This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence. It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.

BSBCUS201
Deliver a service to customers

This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.

BSBIND201
Work effectively in a business environment

This unit describes the skills and knowledge required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload, and working as part of a team. It applies to individuals developing basic skills and knowledge in preparation for working in a broad range of settings.

BSBWHS201
Contribute to health and safety of self and others

This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes. It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

BSBWOR202
Organise and complete daily work activities

This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task. It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings.

Enquire now for a full list of subjects

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Government funding

The Australian government provides funding to help students who are completing the BSB20115 Certificate II in Business. The type of funding you receive depends on the state that you live in.

There are eligibility requirements for each type of funding. Enquire with a course provider to check your eligibility.

Payment options

Interest free payment plan
Most course providers offer flexible payment options for the BSB20115 Certificate II in Business such as weekly, bi-monthly, or monthly interest-free payments for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront. Enquire with a course provider to find out more.

Benefits of nationally recognised training

Australian Qualifications Framework
Nationally Recognised Training


This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

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We'll match the best course provider based on your location and personal circumstances. Confirm your answers by clicking below.

These course providers offer the BSB20115 Certificate II in Business:

Australian College
Online
Asset College
Online
TAFE Queensland
On Campus
North Regional TAFE
Distance
Australia-International Institute of Workplace Training
On Campus
Look Now Training
Online
Cartec Training
Online / On Campus