Certificate II in Government (PSP20112)

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Course Description

A Certificate II in Government PSP20112 is an entry level qualification, perfect for students seeking foundational skills for the Australian public service. Students learn the principles of public sector legislation, compliance and standard organisational procedures. They graduate work-ready. This qualification also offers electives in interest areas like business technologies and public sector administration skills.

The Certificate II in Government PSP20112 is a nationally recognised training qualification and part of the official Public Sector Training Package.

Recognition of Prior Learning

The skills and knowledge that you bring to your studies through previous education or employment experience may be credited towards specific units in this course, which can help to shorten your course duration. Please enquire with a course provider to find out more.

Tafe

The Certificate II in Government (PSP20112) is not available from any Tafe institutions on our database but may be available from other registered training organisations with Government Funding available in your area. See Course Providers.

Average Course Fee

Unknown

Average Duration

12 months

Online providers

On-campus providers

Nationally Recognised Training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Active Listening

Listening to others, not interrupting, and asking good questions.

Critical Thinking

Evaluating the benefits and costs of different solutions for a problem.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Law and Government

How our laws and courts work. Government rules and regulations, and the political system.

Outcomes

This course can help you get a job as:

Job TitleAvg Salary
Local Government Customer Service Officer$865 weekly pay
Customs Officer Assistant$960 weekly pay
Local Government Administrative Assistant$865 weekly pay
Border Protection Officer Assistant$960 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Local Council Service Manager$1,440 weekly pay
Coordinator of Quality Governance$1,250 weekly pay
Board Member$1,250 weekly pay
Public Servant$1,250 weekly pay
Local Council Supervisor$1,250 weekly pay

Subjects

You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

BSBSUS201
Participate in environmentally sustainable work practices

This unit describes the performance outcomes, skills and knowledge required to effectively measure current resource use and to carry out improvements including reducing the negative environmental impact of work practices.

PSPGOV201B
Work in a public sector environment

This unit covers the requirements for entry into/working as a trainee in the public sector. It includes compliance with the principles of public sector legislation and guidelines, the use of public sector and organisational procedures when dealing with others at work, respect for individual differences and career planning.

PSPGOV202B
Use routine workplace communication techniques

This unit covers the use of communication techniques for interacting with internal and external clients and following instructions. It includes handling routine enquiries, following and relaying routine instructions and engaging in workplace discussions. Though the prime focus of the unit is on speaking, listening and reading non-verbal cues, if reading, writing and visual literacy are intrinsic to the workplace communication these are included.

PSPGOV203B
Deliver a service to clients

This unit covers provision of service to clients within a prescribed framework. It includes matching client service to needs and delivering client service.

PSPGOV204B
Access and use resources

This unit covers the use of resources required to achieve work objectives. It includes accessing and using resources and administering physical resource usage.

Enquire now for a full list of subjects

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Government Funding

Each state provides its own Government funding initiatives. Here is a list of funding initiatives that are available for this course.

ACT Skilled Capital

Skilled Capital is the funding program in the ACT to help students undertake Vocational Education and Training (VET). Skilled Capital gives students in the ACT access to high quality training to maximise employment opportunities.

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ACT User Choice

User Choice Funding is a national funding scheme that subsidises the cost of an Australian Apprenticeship. The level of funding varies by state, and in the Australian Capital Territory (ACT) the subsidies are paid directly to the Registered Training Organisation (RTO) who delivers the training.

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NSW Smart and Skilled

NSW Smart and Skilled is the funding program in NSW for Vocational Education and Training (VET). NSW Smart and Skilled provides financial assistance to help people in NSW get the skills they need to find a job and advance their careers.

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Course Providers

Filter by government funding, study mode and location.

Government Funding
Online
On Campus