PSP20112 Certificate II in Government

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Course Description

A Certificate II in Government PSP20112 is an entry level qualification, perfect for students seeking foundational skills for the Australian public service. Students learn the principles of public sector legislation, compliance and standard organisational procedures. They graduate work-ready. This qualification also offers electives in interest areas like business technologies and public sector administration skills.

The Certificate II in Government PSP20112 is a nationally recognised training qualification and part of the official Public Sector Training Package.

Recognition of Prior Learning

The skills and knowledge that you bring to your studies through previous education or employment experience may be credited towards specific units in this course, which can help to shorten your course duration. Please enquire with a course provider to find out more.

Average Course Fee


Average Duration

12 months

Online providers

On-campus providers

Nationally Recognised Training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Active Listening

Listening to others, not interrupting, and asking good questions.

Critical Thinking

Evaluating the benefits and costs of different solutions for a problem.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Law and Government

How our laws and courts work. Government rules and regulations, and the political system.


This course can help you get a job as:

Job TitleAvg Salary
Local Government Customer Service Officer$865 weekly pay
Customs Officer Assistant$960 weekly pay
Local Government Administrative Assistant$865 weekly pay
Border Protection Officer Assistant$960 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Local Council Service Manager$1,440 weekly pay
Coordinator of Quality Governance$1,250 weekly pay
Board Member$1,250 weekly pay
Public Servant$1,250 weekly pay
Local Council Supervisor$1,250 weekly pay


You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

Participate in environmentally sustainable work practices

This unit describes the performance outcomes, skills and knowledge required to effectively measure current resource use and to carry out improvements including reducing the negative environmental impact of work practices.

Work in a public sector environment

This unit covers the requirements for entry into/working as a trainee in the public sector. It includes compliance with the principles of public sector legislation and guidelines, the use of public sector and organisational procedures when dealing with others at work, respect for individual differences and career planning.

Use routine workplace communication techniques

This unit covers the use of communication techniques for interacting with internal and external clients and following instructions. It includes handling routine enquiries, following and relaying routine instructions and engaging in workplace discussions. Though the prime focus of the unit is on speaking, listening and reading non-verbal cues, if reading, writing and visual literacy are intrinsic to the workplace communication these are included.

Deliver a service to clients

This unit covers provision of service to clients within a prescribed framework. It includes matching client service to needs and delivering client service.

Access and use resources

This unit covers the use of resources required to achieve work objectives. It includes accessing and using resources and administering physical resource usage.

Enquire now for a full list of subjects

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Government Funding

Enquire with a provider for more details.

Course Providers

Filter by government funding, study mode and location.

Government Funding
On Campus