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A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enquiries or direct questions to another staff member for further information. Local Government Customer Service Assistants might process customer payments, process applications or complaints or provide information on local government services.
Local Government Customer Service Assistants should have excellent interpersonal skills and be able to communicate with customers from a range of backgrounds. It’s important you can work as part of a team and follow correct procedures. Local Government Customer Service Assistants should be organised and be able to handle several tasks at one time.
There are 2 courses available for people who want to become a Local Government Customer Service Assistant.
Possible job outcomes:
The nationally recognised PSP30122 Certificate III in Government is an entry point into the Australian public service. With this qualification you could work in a wide range of areas including border protection, immigration, courts, government security, quarantine inspection, customs, and public administration. The course is geared towards security skills and safety, but you’ll also learn about public service legislation and compliance. Additionally, you’ll gain advanced communication and conflict management skills. Enquire now for entry requirements, elective choices (and their availability) and course enrolment opportunities near you..
Average duration: 12 months.
Get started in the public service with the PSP20122 Certificate II in Government. This nationally recognised certificate introduces you to the public service workplace and delivers an essential skillset in administration and business technologies. The course covers office communication, safety, document writing, and customer service. You’ll graduate job-ready and able to use a range of business software and office equipment. Enquire now for the full list of study units, graduation competencies, and enrolment openings near you..
In Australia, a full time Local Government Customer Service Assistant generally earns $960 per week ($49,920 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
There has been an increase in employment numbers in this industry over the last five years. There are currently 22,100 people working in this area in Australia and many of them specialise as a Local Government Customer Service Assistant. Local Government Customer Service Assistants may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
A Certificate III in Government is an ideal qualification if you’re planning a career as a Local Government Customer Service Assistant. You’ll explore a range of topics relevant to working in the public sector, including organising workplace information, working effectively with diversity and complying with legislation.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within local government. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Local Government
Community Engagement Officer
$960 weekly pay
Council Maintenance Worker
$1,150 weekly pay
Council Member
$750 weekly pay
Local Government Administration Officer
Local Government Customer Service Assistant
Community Engagement Coordinator
$1,250 weekly pay
Environmental Health Officer
Foreign Affairs Adviser
Government Accountant
$1,350 weekly pay
Government Relations Manager
$1,500 weekly pay
International Development Worker
Local Government Officer
Planning Officer
Policy Analyst
$1,730 weekly pay
Policy Officer
Policy Researcher
Policy Writer
Public Health Researcher
$1,442 weekly pay
Public Servant
Public Service Officer
Diplomat
$2,700 weekly pay
Government Consultant
$5,000 weekly pay
Government Policy Advisor
$1,820 weekly pay
Investigation Manager
$1,540 weekly pay
Local Government Project Manager
Manager of Corporate Services
Policy Adviser
Policy Specialist
$2,500 weekly pay
Policymaker
Political Adviser
$2,310 weekly pay
Public Health Officer
Senior Compliance Officer
$1,920 weekly pay
Senior Rates Officer
Workplace Inspector
$1,600 weekly pay
Learn more about Local Government Customer Service Assistant courses in your area.