Information Officer

Information Officers answer queries about their organisation’s goods and services by phone, email, chat, and social media. They issue forms, sales brochures, applications and information kits — plus keep records of the people who have made enquiries.

As an Information Officer you’ll need a detailed knowledge of your organisation’s products and services so you can answer pricing enquiries, stock availabilities, shipment times and production dates. You’ll often be following up customer complaints and referring complex enquiries to team leaders and departmental managers.

Future demand Medium
Average yearly income $75,400
Skill level Beginner

How do I become a information officer?

All skill levels Beginner Experienced
BSB40120

Certificate IV in Business

Blended, On Campus, Online, Traineeship
12 - 24 months
$0 - $5,009
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Common questions

Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021)

Most popular information technology courses

10th July 2022)

Choosing a security licence course in Australia: A step-by-step guide for jobseekers

10th November 2023)