Information Officer Courses
Information Officers respond to queries about their organisation's products and services via phone, email, and social media, while also managing records and follow-ups.
AI Exposure
High
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Information Officer
Get qualified to work as a Information Officer with a course recognised across Australia. Speak to a training provider to learn more.
BSB50520
Duration
12 months - 24 months
Study mode
Blended, On Campus, Online
Get the qualification you need for leadership roles in academic or public libraries, galleries, museums, public records and archives with the BSB50520 Diploma of Library and Information Services. This nationally recognised diploma delivers a practical mix of leadership, administration and customer service skills — and provides opportunities to purse your own interest areas (or skill gaps). Choose from electives including: cataloguing tools, developing exhibitions, promoting literature and reading, maintai...
Career opportunities
Duration
12 months - 24 months
Study mode
Blended, On Campus, Online
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CPP41721
Duration
6 months - 12 months
Study mode
Blended, On Campus, Online, Traineeship
The CPP41721 Certificate IV in Surveying and Spatial Information Services (Surveying) equips entry-level technicians to support surveying or spatial information teams in various industries, including town planning, civil construction, mining, and agriculture. The course covers essential skills in spatial information, surveying tools, and geospatial technologies, including total stations and GNSS, with a focus on data management. Graduates may pursue diverse career pathways within the surveying and mapping...
Career opportunities
Duration
6 months - 12 months
Study mode
Blended, On Campus, Online, Traineeship
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BSB40720
Duration
12 months - 24 months
Study mode
Blended, Traineeship
Work at the public library, museum, gallery, or archives office with the BSB40720 Certificate IV in Library and Information Services. This nationally recognised qualification is equal parts record’s management, customer service, and information systems. The course also covers copyright and social media.
Enquire now for the next batch intake, delivery options, and study units.
Career opportunities
Duration
12 months - 24 months
Study mode
Blended, Traineeship
Find a provider
CPP41721
Duration
6 months - 12 months
Study mode
On Campus, Traineeship
Become a GIS Assistant with the CPP41721 - Certificate IV in Surveying and Spatial Information Services. This nationally recognised qualification will teach you how to assist a surveying team who specialise in spacial information data. The course covers: collecting spacial data using GNSS, operating spacial software applications, performing simple surveying and spacial computations, producing basic survey plans, operating surveying equipment, producing CAD drawings, reading and interpreting maps, storing ...
Career opportunities
Duration
6 months - 12 months
Study mode
On Campus, Traineeship
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Related career opportunities
Browse occupations related to Information Officer.
Common questions
How much do Information Officers earn?
In Australia, a full time Information Officer generally earns $1,450 per week ($75,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience can you expect a higher salary than people who are new to the industry.
What are the job opportunities for Information Officers?
There are currently 95,300 Information Officers employed in Australia right now and this job role grew very strongly over the last 5 years. Information Officers work in all industries and employment sectors, often employed by big business and government organisations.
Source: Australian Government Labour Market Insights
How do I become a Information Officer?
You can get started as an Information Officer with the Certificate III in Business Administration (keyboarding and admin skills) or the Certificate IV in Customer Engagement (conflict and communication skills). These courses take 6-12 months to complete. Vendor qualifications in various Microsoft Applications (Word, Excel, Powerpoint) may also be helpful.
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More information
Information Officers answer queries about their organisation’s goods and services by phone, email, chat, and social media. They issue forms, sales brochures, applications and information kits — plus keep records of the people who have made enquiries.
As an Information Officer you’ll need a detailed knowledge of your organisation’s products and services so you can answer pricing enquiries, stock availabilities, shipment times and production dates. You’ll often be following up customer complaints and referring complex enquiries to team leaders and departmental managers.
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