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Information Officer Courses

Information Officers answer queries about their organisation’s goods and services by phone, email, chat, and social media. They issue forms, sales brochures, applications and information kits — plus keep records of the people who have made enquiries.

As an Information Officer you’ll need a detailed knowledge of your organisation’s products and services so you can answer pricing enquiries, stock availabilities, shipment times and production dates. You’ll often be following up customer complaints and referring complex enquiries to team leaders and departmental managers.

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Popular Information Officer Courses

There are 2 courses available for people who want to become an Information Officer.

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Frequently Asked Questions

How much do Information Officers earn?

In Australia, a full time Information Officer generally earns $1,192 per week ($61,984 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience can you expect a higher salary than people who are new to the industry.

What are the job opportunities for Information Officers?

There are currently 95,300 Information Officers employed in Australia right now and this job role grew very strongly over the last 5 years. Information Officers work in all industries and employment sectors, often employed by big business and government organisations.

Source: Australian Government Job Outlook 2020

How do I become a Information Officer?

You can get started as an Information Officer with the Certificate III in Business Administration (keyboarding and admin skills) or the Certificate IV in Customer Engagement (conflict and communication skills). These courses take 6-12 months to complete. Vendor qualifications in various Microsoft Applications (Word, Excel, Powerpoint) may also be helpful.

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Job Pathways

Here are some potential career pathways within business administration. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.