Information Officer

Information Officers answer queries about their organisation’s goods and services by phone, email, chat, and social media. They issue forms, sales brochures, applications and information kits — plus keep records of the people who have made enquiries.

As an Information Officer you’ll need a detailed knowledge of your organisation’s products and services so you can answer pricing enquiries, stock availabilities, shipment times and production dates. You’ll often be following up customer complaints and referring complex enquiries to team leaders and departmental managers.

Future demand Medium
Average yearly income $75,400
Skill level Beginner

How do I become a information officer?

All skill levels Beginner Experienced
SIT30122

Certificate III in Tourism

Blended, On Campus, Online, Traineeship
4 - 24 months
$0 - $10,000
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
PSP20122

Certificate II in Government

Blended
12 months
$3,000
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
BSB40720

Certificate IV in Library and Information Services

Blended, Traineeship
12 - 24 months
$0 - $4,702
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
BSB50520

Diploma of Library and Information Services

Blended, On Campus, Online
12 - 24 months
$0 - $13,345
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
BSB40120

Certificate IV in Business (Records and Information Management)

On Campus
12 months
$1,295
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
CPP41721

Certificate IV in Surveying and Spatial Information Services

On Campus, Traineeship
6 - 12 months
$0 - $18,135
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SIT30122

Certificate III in Tourism (Holiday Parks and Resorts)

Blended, Traineeship
12 months
$3,800 - $7,060
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
PUACOM005

Foster a Positive Organise Image in the Community

On Campus
1 day
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
PUASS00095

Participate in a Recovery Team

On Campus
1 day
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
22611VIC

Course in Awareness of the Australasian Inter-service Incident Management System (AIIMS)

Blended
1 day
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Common questions

Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

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