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Information Officers answer queries about their organisation’s goods and services by phone, email, chat, and social media. They issue forms, sales brochures, applications and information kits — plus keep records of the people who have made enquiries.
As an Information Officer you’ll need a detailed knowledge of your organisation’s products and services so you can answer pricing enquiries, stock availabilities, shipment times and production dates. You’ll often be following up customer complaints and referring complex enquiries to team leaders and departmental managers.
There are 2 courses available for people who want to become an Information Officer.
Possible job outcomes:
The Diploma of Business (Records and Information Management) will give you the business operations skills you need to deal with records and information technologies in a wide range of settings. You will learn how to manage business resources, financial plans and administrative systems in order to ensure that an organisation functions effectively. Enquire now for the list of study units, entry requirements, and upcoming enrolment dates. Learn more.
The BSB40120 Certificate IV in Business (Records and Information Management) will teach you how to develop and implement a records system and co-ordinate data management at your small business or enterprise. This nationally recognised qualification also delivers a range of skills in digital technologies, business writing, workplace information systems, and communication strategies. Perfect for small business owners or administration professionals. Enquire now for entry requirements, elective specialisation choices, and upcoming enrolment dates. Learn more.
In Australia, a full time Information Officer generally earns $1,192 per week ($61,984 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience can you expect a higher salary than people who are new to the industry.
There are currently 95,300 Information Officers employed in Australia right now and this job role grew very strongly over the last 5 years. Information Officers work in all industries and employment sectors, often employed by big business and government organisations.
Source: Australian Government Job Outlook 2020
You can get started as an Information Officer with the Certificate III in Business Administration (keyboarding and admin skills) or the Certificate IV in Customer Engagement (conflict and communication skills). These courses take 6-12 months to complete. Vendor qualifications in various Microsoft Applications (Word, Excel, Powerpoint) may also be helpful.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within business administration. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Business Administration
Administration Officer
$770 weekly pay
Data Entry Clerk
Executive Assistant
Intern
Salary not available
Office Assistant
$960 weekly pay
Receptionist
Trainee
Information Officer
$1,250 weekly pay
Office Manager
$1,150 weekly pay
Personal Assistant
Procurement Officer
Learn more about Information Officer courses in your area.