Certificate II in Hospitality (SIT20316)

Enquire Now

Course Description

A Certificate II in Hospitality (SIT20316) is an entry-level qualification focusing on the essential skills for working at any hospitality venue. Students learn how to stay safe at work while abiding by the laws relevant to the hospitality workplace.

This course places a strong emphasis on interpersonal skills and communication, so students graduate with a better understanding of how to interact with customers, work effectively with their co-workers, and show social and cultural sensitivity.

The Certificate II in Hospitality (SIT20316) is a nationally recognised training qualification and part of the official Tourism, Travel and Hospitality Training Package.

Recognition of Prior Learning

The skills and knowledge that you bring to your studies through previous education or employment experience may be credited towards specific units in this course, which can help to shorten your course duration. Please enquire with a course provider to find out more.


The Certificate II in Hospitality (SIT20316) is not available from any Tafe institutions on our database but may be available from other registered training organisations with Government Funding available in your area. See Course Providers.

Average Course Fee


Average Duration

12 months

Online providers

On-campus providers

Nationally Recognised Training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Active Listening

Listening to others, not interrupting, and asking good questions.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Service Orientation

Looking for ways to help people.

Social Perceptiveness

Understanding why people react the way they do.


This course can help you get a job as:

Job TitleAvg Salary
Hotel Receptionist$960 weekly pay
Hotel Porter$865 weekly pay
Housekeeper$865 weekly pay
Waiter$865 weekly pay
Cafe Attendant$865 weekly pay
Gaming Attendant$865 weekly pay
Fast Food Attendant$865 weekly pay
Bar Attendant$865 weekly pay
Catering Assistant$865 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Motel Manager$1,150 weekly pay
Front Desk Supervisor$1,050 weekly pay
Restaurant Supervisor$1,150 weekly pay
Gaming Manager$1,250 weekly pay
Front Desk Supervisor$1,050 weekly pay


Government Funding

Each state provides its own Government funding initiatives. Here is a list of funding initiatives that are available for this course.

QLD Certificate 3 Guarantee

The Certificate 3 Guarantee is a subsidised training program for eligible students living in Queensland. The Queensland Government provides funding for a range of Certificate III qualifications as well as foundation skills training.



QLD Fee Free Training

Fee Free Training for Year 12 Graduates enables eligible Year 12 graduates to access fee-free apprenticeships, traineeships and training in high priority areas. The Queensland government provides subsidised training within the calendar year after graduating from high school.



Course Providers

Filter by government funding, study mode and location.

Government Funding
On Campus