SIT20316 Certificate II in Hospitality

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Course Description

A Certificate II in Hospitality (SIT20316) is an entry-level qualification focusing on the essential skills for working at any hospitality venue. Students learn how to stay safe at work while abiding by the laws relevant to the hospitality workplace.

This course places a strong emphasis on interpersonal skills and communication, so students graduate with a better understanding of how to interact with customers, work effectively with their co-workers, and show social and cultural sensitivity.

The Certificate II in Hospitality (SIT20316) is a nationally recognised training qualification and part of the official Tourism, Travel and Hospitality Training Package.

Recognition of Prior Learning

The skills and knowledge that you bring to your studies through previous education or employment experience may be credited towards specific units in this course, which can help to shorten your course duration. Please enquire with a course provider to find out more.

Tafe

The SIT20316 Certificate II in Hospitality is not available from any Tafe institutions on our database but may be available from other registered training organisations with Government Funding available in your area. See Course Providers.

Average Course Fee

Unknown

Average Duration

12 months

Online providers

On-campus providers

Nationally Recognised Training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Active Listening

Listening to others, not interrupting, and asking good questions.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Service Orientation

Looking for ways to help people.

Social Perceptiveness

Understanding why people react the way they do.

Outcomes

This course can help you get a job as:

Job TitleAvg Salary
Hotel Receptionist$960 weekly pay
Hotel Porter$865 weekly pay
Housekeeper$865 weekly pay
Waiter$865 weekly pay
Cafe Attendant$865 weekly pay
Gaming Attendant$865 weekly pay
Fast Food Attendant$865 weekly pay
Bar Attendant$865 weekly pay
Catering Assistant$865 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Motel Manager$1,150 weekly pay
Front Desk Supervisor$1,050 weekly pay
Restaurant Supervisor$1,150 weekly pay
Gaming Manager$1,250 weekly pay
Front Desk Supervisor$1,050 weekly pay

Subjects

You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

BSBWOR203
Work effectively with others

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict. It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.

SITHIND002
Source and use information on the hospitality industry

This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

SITHIND003
Use hospitality skills effectively

This unit describes the performance outcomes, skills and knowledge required to provide effective hospitality service to customers during service periods. It requires the ability to integrate a range of individual technical skills while dealing with numerous sales, service or operational tasks simultaneously to meet the needs of multiple and diverse customers. It incorporates preparation, service and end of service tasks. It applies to frontline operational service personnel who deal directly with customers on a daily basis.

SITXCOM002
Show social and cultural sensitivity

This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise. The unit applies to all tourism, travel, hospitality and event sectors.

SITXWHS001
Participate in safe work practices

This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices. The unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation.

Enquire now for a full list of subjects

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Government Funding

Each state provides its own Government funding initiatives. Here is a list of funding initiatives that are available for this course.

QLD Certificate 3 Guarantee

The Certificate 3 Guarantee is a subsidised training program for eligible students living in Queensland. The Queensland Government provides funding for a range of Certificate III qualifications as well as foundation skills training.

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QLD Fee Free Training

Fee Free Training for Year 12 Graduates enables eligible Year 12 graduates to access fee-free apprenticeships, traineeships and training in high priority areas. The Queensland government provides subsidised training within the calendar year after graduating from high school.

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Course Providers

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Government Funding
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