SIR30116 Certificate III in Community Pharmacy

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Course Overview

A Certificate III in Community Pharmacy SIR30116 is for students needing the practical skills to work in a pharmacy as a retail assistant. Students graduate knowing how to assist customers with a range of products: skin and anti-fungal; cough and cold relief; analgesic and anti-inflammatory; gastro-intestinal conditions; allergy relief; as well as support the on-site pharmacist.

The Certificate III in Community Pharmacy SIR30116 is a nationally recognised training qualification and part of the official Retail Services Training Package.


Nationally recognised training

Average duration

12 months

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Service Orientation

Looking for ways to help people.

Social Perceptiveness

Understanding why people react the way they do.


Confident in talking to others.


This course can help you get a job as:

Job TitleAvg Salary
Pharmacy Assistant$960 weekly pay
Pharmacy Sales Assistant$960 weekly pay
Pharmacy Technician$960 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Dispensary Technician$1,250 weekly pay

Please note that weekly pay figures are estimates only of what you could possibly earn.


You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

Participate in workplace health and safety

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility.

Provide and promote services to pharmacy customers

This unit describes the performance outcomes, skills and knowledge required to use communication skills to engage with diverse customers to determine their needs, take opportunities to enhance the quality of service provided and promote additional services. It requires the ability to respond to difficult behaviour and complaints. Service provision could be face-to-face, via electronic means or over the telephone.

Assist customers with prescriptions

This unit describes the performance outcomes, skills and knowledge required to collect and verify customer prescription information; lodge scripts for dispensing; and return dispensed prescription items to customers on behalf of the dispensing pharmacist. This unit applies to pharmacy and dispensary assistants working in community pharmacies. When supplying prescribed medications they work under the direct supervision of a pharmacist.

Work effectively in a community pharmacy

This unit describes the performance outcomes, skills and knowledge required to work effectively in a community pharmacy by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures and by using effective work practices to plan and organise daily work activities. This unit applies to any individual working at any level as a pharmacy or dispensary assistant in a community pharmacy. They may report directly to a retail supervisor or manager, under the overall supervision of a pharmacist, or report directly to a pharmacist.

Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

This unit describes the performance outcomes, skills and knowledge required to source and use information on regulatory information and pharmacy compliance procedures so that requirements can be followed throughout customer transactions involving the supply of Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3). Requests for therapeutic advice or the supply of Pharmacist Only Medicines (S3) must be referred to the pharmacist. This unit underpins effective performance for pharmacy or dispensary assistant roles in a community pharmacy. When supplying Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3) they work under the direct supervision of a pharmacist.

Enquire now for a full list of subjects

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Benefits of Nationally Recognised Training

This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

Payment Options

Course providers may offer flexible payment options for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront.

Enquire with a course provider to find out more.

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