Customer Service Officer Courses
A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.
AI Exposure
Medium
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Customer Service Officer
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
BSB30120
Duration
10 weeks - 24 months
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, RPL, Traineeship
The BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates.
Career opportunities
Duration
10 weeks - 24 months
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, RPL, Traineeship
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BSB30120
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
Get started in the administration department with the BSB30120 Certificate III in Business (Administration). This nationally recognised qualification will teach you communication, teamwork and critical thinking skills, and you’ll graduate able to process the payroll and financial transactions, organise schedules, purchase goods and services, and maintain business resources. Enquire now for the list of entry requirements, enrolment dates, and your eligibility for subsidised training.
Career opportunities
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
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FNS20120
Study mode
On Campus, Online
A FNS20120 Certificate II in Financial Services is an entry level qualification perfect for students needing foundational skills and knowledge for a financial services workplace. Students learn the legislation, procedures and guidelines essential to the industry; and graduate work-ready, with communication skills suitable for any financial services organisation.
The FNS20120 Certificate II in Financial Services is a nationally recognised training qualification and part of the official Financial Services T...
Career opportunities
Study mode
On Campus, Online
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SIR30316
Duration
7 months - 24 months
Study mode
Blended, Online, Traineeship
A Certificate III in Business to Business Sales will give you the skills you need to work as a sales representative or customer service officer. This course is designed for anyone who sells products to other businesses as part of their work role. Whether you deal with wholesalers, large companies or small businesses, this qualification will help you build strong business to business relationships.
The Certificate III in Business to Business Sales covers a range of topics relevant to this field of work. Co...
Career opportunities
Duration
7 months - 24 months
Study mode
Blended, Online, Traineeship
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Related career opportunities
Browse occupations related to Customer Service Officer.
Common questions
How much do Customer Service Officers earn?
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
What are the job opportunities for Customer Service Officers?
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
How do I become a Customer Service Officer?
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
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More information
Customer Service Officers work at call or contact centres managing small teams and interacting with customers. They often work as an extension of the sales department, scheduling customer contact visits and processing orders.
As a Customer Service Officer you could be leading a team meeting, rostering staff for the help desk, analysing consumer behaviour, dealing with an escalated customer complaint, or surveying customers about their overall service experience. You’ll need strong interpersonal and conflict resolution skills.
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