Customer Service Officers work at call or contact centres managing small teams and interacting with customers. They often work as an extension of the sales department, scheduling customer contact visits and processing orders.
As a Customer Service Officer you could be leading a team meeting, rostering staff for the help desk, analysing consumer behaviour, dealing with an escalated customer complaint, or surveying customers about their overall service experience. You’ll need strong interpersonal and conflict resolution skills.
There are 2 courses available for people who want to become a Customer Service Officer.