The BSBSS00126 Contact Centre Skill Set develops the essential competence for excelling in contact centre environments. It focuses on effective communication, problem-solving, and customer service excellence. The training prepares individuals to handle customer enquiries, manage high-volume calls, and consistently ensure high levels of customer satisfaction in fast-paced operational settings. Enquire now for a full list of entry requirements and available enrolment dates.'
VET qualifications are nationally recognised and regulated, ensuring all courses meet rigorous standards for quality, relevance, and compliance with industry requirements.
Graduate with the skills you need to start working right away. Build the practical skills and industry knowledge needed to enter the workforce with confidence.
Entry requirements for VET courses include both national standards and additional criteria set by individual Registered Training Organisations (RTOs).
It’s important to review these requirements for each course provider to ensure you meet all necessary prerequisites before applying.
Course fees vary depending on the course provider.
The Contact Centre Skill Set will prepare you for the following roles.
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Telemarketers spend their days on the phone calling prospects and promoting their organisation’s products and services for sale. They usually work...
Compare all providers for the Contact Centre Skill Set available in your area to find the right fit for you.
