Australian Learning and Care
Contact Centre Skill Set
Nationally Recognised Vocational Education and Training (VET) Develop the essential skills needed to thrive in a contact center environment, handling customer inquiries, managing calls, and ensuring customer satisfaction. The Contact Centre Skill Set prepares students to excel in fast-paced settings, with focused training in effective communication, problem-solving, and customer service excellence.Delivery mode
Australian Learning and Care offers this course through the following delivery modes:
On campus
Work with instructors and classmates in a supportive and collaborative environment.
Blended
Combine the flexibility of online learning with the support of on campus learning.
- 1 Gatwood Close, Padstow NSW, NSW
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Contact Centre Skill Set will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Telemarketer
Telemarketers spend their days on the phone calling prospects and promoting their organisation’s products and services for sale. They usually work...
About Australian Learning and Care
At ALC, we pride ourselves on our exceptional student support services. Whether you need academic advice, career guidance, or personal support, our dedicated team is here to help you succeed.
Choosing ALC (Australian Learning Group) means selecting affordable, high-quality training designed to empower you to reach your potential. You benefit from Flexible Learning options, allowing you to study at your own pace through online and on-campus formats. The qualifications you receive are Industry-Recognised Certifications, which are highly valued by employers, ensuring you gain a competitive edge. All learning is guided by Experienced Trainers, who are industry professionals providing real-world expertise, and is complemented by dedicated Student Support services available throughout your entire educational journey.
