SIR20216

Certificate II in Retail Services

This qualification suits those who wish to enter the retail industry with the operational skills to support success in a frontline retail role.

You will learn the key customer service principles that will guide you through the customer engagement process, including building relationships, effective communication, identifying and acting on customer needs, and providing a solution with a quality customer experience.

Delivery mode

This course is available in the following study modes:

Entry Requirements

Course fees

For more information about this course and payment options please enquire now.

Related career opportunities

This course will prepare you for the following roles.

About College Australia

College Australia is a leading vocational education institution offering a comprehensive range of qualifications to our domestic and international students.