SIR20216 Certificate II in Retail

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Course description

Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol.

Nationally recognised

Average duration

12 months

Online or Distance

On-campus

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Active Listening

Listening to others, not interrupting, and asking good questions.

Administration and Management

Planning and coordination of people and resources.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Sales and Marketing

Showing, promoting, and selling products or services, including marketing strategy and tactics and sales control systems.

Outcomes

This course can help you get a job as:

Job TitleAvg Salary
Fast Food Attendant$865 weekly pay
Cashier Assistant$960 weekly pay
Retail Assistant$960 weekly pay
Customer Service Representative$960 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Store Manager$1,150 weekly pay
Fast Food Manager$1,150 weekly pay
Retail Team Leader$1,050 weekly pay
Fast Food Manager$1,150 weekly pay
Retail Team Leader$1,050 weekly pay

Subjects

You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

SIRXCEG001
Engage the customer

This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture. It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts.

SIRXCOM001
Communicate in the workplace to support team and customer outcomes

This unit describes the performance outcomes, skills and knowledge required to use effective communication techniques with colleagues and customers from diverse backgrounds, and to complete work as part of a team. It applies to individuals working in frontline roles in a diverse range of industry sectors and business contexts.

SIRXIND001
Work effectively in a service environment

This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

SIRXIND003
Organise personal work requirements

This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.

SIRXPDK001
Advise on products and services

This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers. This unit applies to individuals working in frontline customer service and sales roles in a diverse range of industry and business contexts.

Enquire now for a full list of subjects

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Government funding

The Australian government provides funding to help students who are completing the SIR20216 Certificate II in Retail. The type of funding you receive depends on the state that you live in.

There are eligibility requirements for each type of funding. Enquire with a course provider to check your eligibility.

Payment options

Interest free payment plan
Most course providers offer flexible payment options for the SIR20216 Certificate II in Retail such as weekly, bi-monthly, or monthly interest-free payments for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront. Enquire with a course provider to find out more.

Benefits of nationally recognised training

Australian Qualifications Framework
Nationally Recognised Training


This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

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We'll match the best course provider based on your location and personal circumstances. Confirm your answers by clicking below.

These course providers offer the SIR20216 Certificate II in Retail:

TAFE Queensland
On Campus
Look Now Training
Online
National Retail Association
Online / On Campus