Certificate II in Retail (SIR20216)

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Course Description

Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol.

Average Course Fee

Unknown

Average Duration

12 months

Study Mode

Online

Number of Providers

Nationally Recognised Training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Active Listening

Listening to others, not interrupting, and asking good questions.

Administration and Management

Planning and coordination of people and resources.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Sales and Marketing

Showing, promoting, and selling products or services, including marketing strategy and tactics and sales control systems.

Outcomes

This course can help you get a job as:

Job TitleAvg Salary
Fast Food Attendant$865 weekly pay
Cashier Assistant$960 weekly pay
Retail Assistant$960 weekly pay
Customer Service Representative$960 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Store Manager$1,150 weekly pay
Fast Food Manager$1,150 weekly pay
Retail Team Leader$1,050 weekly pay
Fast Food Manager$1,150 weekly pay
Retail Team Leader$1,050 weekly pay

Government Funding

Each state provides its own Government funding initiatives. Here is a list of funding initiatives that are available for this course and details about what it involves and who is eligible.

QLD Funding - Certificate 3 Guarantee

The Certificate 3 Guarantee is a subsidised training program for eligible students living in Queensland. The Queensland Government provides funding for a range of Certificate III qualifications as well as foundation skills training.

COURSE PROVIDERS

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QLD Funding - Fee Free Training

Fee Free Training for Year 12 Graduates enables eligible Year 12 graduates to access fee-free apprenticeships, traineeships and training in high priority areas. The Queensland government provides subsidised training within the calendar year after graduating from high school.

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Course Providers

The following institutions provide this course. You can filter by their eligibility for state and loan programs:

QLD Certificate 3 Guarantee
QLD Fee Free Training