The Certificate II in Retail (SIR20216) is for students seeking an entry-level job in places like shops, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks.
This course focuses heavily on interpersonal skills and communication, so students graduate with the basic skills for engaging with customers, advising on products and services and, communicating effectively with their co-workers.
The Certificate II in Retail (SIR20216) is a nationally recognised training qualification and part of the official Retail Services Training Package.
Average Course Fee
Number of Providers
Nationally Recognised Training
This course is ideal for people who have the following knowledge, skills or abilities:
Listening to others, not interrupting, and asking good questions.
Administration and Management
Planning and coordination of people and resources.
Customer and Personal Service
Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.
Sales and Marketing
Showing, promoting, and selling products or services, including marketing strategy and tactics and sales control systems.
This course can help you get a job as:
This course can help you progress to:
Enquire with a provider for more details.
The following institutions provide this course.
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