Certificate II in Retail (SIR20216)

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Course Description

The Certificate II in Retail (SIR20216) is for students seeking an entry-level job in places like shops, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks.

This course focuses heavily on interpersonal skills and communication, so students graduate with the basic skills for engaging with customers, advising on products and services and, communicating effectively with their co-workers.

The Certificate II in Retail (SIR20216) is a nationally recognised training qualification and part of the official Retail Services Training Package.

Average Course Fee


Average Duration

12 months

Study Mode


Number of Providers

Nationally Recognised Training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Active Listening

Listening to others, not interrupting, and asking good questions.

Administration and Management

Planning and coordination of people and resources.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Sales and Marketing

Showing, promoting, and selling products or services, including marketing strategy and tactics and sales control systems.


This course can help you get a job as:

Job TitleAvg Salary
Fast Food Attendant$865 weekly pay
Cashier Assistant$960 weekly pay
Retail Assistant$960 weekly pay
Customer Service Representative$960 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Store Manager$1,150 weekly pay
Fast Food Manager$1,150 weekly pay
Retail Team Leader$1,050 weekly pay
Fast Food Manager$1,150 weekly pay
Retail Team Leader$1,050 weekly pay

Government Funding

Enquire with a provider for more details.

Course Providers

The following institutions provide this course.