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  2. Certificate II in Retail > 
  3. TAFE Queensland

TAFE Queensland

SIR20216 Certificate II in Retail Services

Kick start your career in retail and gain practical skills with this entry-level qualification. You will the basic skills you need to succeed in a retail environment.

According to the Australian Government's Job Outlook service, the number of people working as retail sales assistants is expected to see stable future growth. This very large occupational area is expected to create around 445,000 job openings over the next five years.

During this course, you will learn how to engage customers and work effectively in a service environment. You'll learn how to produce visual merchandise displays, organise and maintain the store environment, and advise on products and services.

Successfully completing this qualification is the first step for a career in retail service and will give you a taste of what to expect in the workplace. You'll gain valuable basic-skills needed to work as a customer service assistant in a range of retail environments.

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Delivery mode:
On Campus

Average duration:
6 months

Locations:

1-13 Macpherson Street, Richmond Hill, QLD, 4820

165-179 Abel Smith Parade, Mount Isa, QLD, 4825

45 Flying Fish Point Road, Innisfail, QLD, 4860

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Outcomes

This course can help you get a job as:

Job Title
Average Salary
Customer Service Representative
$960 weekly pay
Retail Assistant
$850 weekly pay

This course can help you progress to:

Job Title
Average Salary
Account Executive
$1,630 weekly pay
Account Manager
$1,150 weekly pay
Area Manager
$1,730 weekly pay
Car Salesman
$1,250 weekly pay
Client Services Officer
$1,250 weekly pay

Please note that weekly pay figures are estimates only of what you could possibly earn.

Government Funding

The Australian government provides funding to help students who are completing the SIR20216 Certificate II in Retail Services. The type of funding you receive depends on the state that you live in.

There are eligibility requirements for each type of funding.

Enquire with TAFE Queensland to check your eligibility

Nationally Recognised Training

This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning

RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

Payment Options

For more information about this course and payment options please enquire now.

Enquire now for more details.

About this provider

TAFE Queensland is Queensland's largest, most experienced training provider. TAFE Queensland deliver practical, industry-relevant training across a range of industries from entry-level certificates to bachelor degrees, at more than 50 locations in Queensland.

Operating since: 1998
Legal name: TAFE Queensland
RTO code: 0275

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