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A Student Support Officer looks after the various needs of students at a school, university or training organisation. You might provide students with information or advice on subject and course selection or provide guidance with other issues affecting their lives. You might connect students with other support services or help to organise student events such as graduations or career expos. Student Support Officers may also liaise with students and staff to meet other special requirements as needed.
To be a Student Support Officer you’ll need to have excellent communication skills and be able to work with people from a range of backgrounds. It’s important that you can listen to their needs and understand what they require. Student Support Officers should be highly organised and be able to solve problems quickly. You’ll need to be good at multitasking and able to work as part of a larger team.
There are 2 courses available for people who want to become a Student Support Officer.
Possible job outcomes:
Do you need to update your TAE Certificate or looking to get started as a vocational trainer delivering under the nationally recognised training package? The TAE40122 Certificate IV Training and Assessment is the definitive qualification for NTO, workplace, or VET school-based trainers. Learn how to plan a training session, deliver group-based learning, and assess the competency of your students while accessing the latest in eLearning and electronic presentations. Enquire now for study dates and entry requirements..
Average duration: 12 months.
Do you work in community service, justice, or education and need the skills and knowledge to recognise and respond to domestic violence? Try the 22510VIC - Course in Identifying and Responding to Family Violence Risk. This nationally recognised short course delivers a mix of observation, communication and interpersonal skills. During your studies you will learn to recognise children and families at risk of violence then use problem solving and initiative to make referrals to relevant authorities. You’ll also gain the listening and observation skills to avoid stereotyping and colluding with perpetrators. Enquire now for the full list of learning outcomes and active course dates..
Average duration: 10 weeks.
In Australia, a full time Student Support Officer generally earns $960 per week ($49,920 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working in this industry has dropped slightly in recent years. There are currently 2,700 people employed as a Student Support Officer in Australia compared to 2,900 five years ago. Student Support Officers may find work across all regions of Australia, particularly in towns and cities where larger educational institutions are located.
Source: Australian Government Labour Market Insights
To become a Student Support Officer, consider enrolling in a Certificate III in Business Administration (Education). This course explores the Australian educational system and provides opportunities to improve your administration skills with keyboarding and maintaining financial records. A Certificate IV in Training and Assessment may also be appropriate.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within student services. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Student Services
Enrolment and Admissions Officer
$960 weekly pay
Student Support Officer
Compliance Officer
$1,250 weekly pay
International Student Advisor
RTO Administrator
$1,150 weekly pay
RTO Compliance Officer
School Administration Officer
Student Recruitment Officer
$1,450 weekly pay
RTO Manager
$1,550 weekly pay
School Psychologist
$2,066 weekly pay
Learn more about Student Support Officer courses in your area.