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A Tenancy Officer works with current and prospective tenants to manage their housing needs. You may have to source appropriate housing, find suitable tenants for a property or act as a liaison point between tenants and their landlord, real estate agent or housing provider. Your role as a Tenancy Officer may require you to prepare contracts or ensure bond and rent is paid, organise repairs or maintenance on a property or settle disputes between tenants and other parties.
A Tenancy Officer needs to have really good people skills. You’ll be working with a wide range of people and will often have to negotiate between interested parties. You’ll need to be organised as your tenancy portfolio will involve many tenants in various properties. Tenancy Officers are usually good problem solvers and you’ll also have to stay up to date with the latest industry laws and regulations.
There are 5 courses available for people who want to become a Tenancy Officer.
Possible job outcomes:
Get your real estate licence with the CPP41419 Certificate IV in Real Estate Practice. This nationally recognised qualification has 12 different specialisations including residential sales, property management, auctioneering, stock and station, commercial sales and leasing, business broking, and office support. The course covers: real estate ethical practice, running a real estate agency, property law, marketing, trust accounting, and more. Enquire now for the full list of specialisations, licensing outcomes, and upcoming enrolment dates..
Average duration: 6 months.
The Sales Representative Registration (SA) course will qualify you to work for a land agent in South Australia. This certificate is perfect for people entering the real estate industry. With the property market in South Australia booming, there’s never been a better time to get involved. Enquire now for the full list of units and upcoming opportunities for enrolment..
Own or manage a real estate agency with the CPP51122 Diploma of Property (Agency Management). This nationally recognised diploma is for Real Estate Agency Principals. The course covers: property industry compliance, trust accounting, ethical practice, workplace safety, team management and leadership, marketing and promotional activities, financial management and strategic planning. This qualification supports real estate licensing outcomes. Enquire now for licensing and real estate career outcomes in your state and upcoming enrolment dates..
The Unrestricted Real Estate Registration (WA) course qualifies you to work in any role within a real estate agency. This includes sales, property management, body corporate management, and as a stock and station agent and a buyer’s agent. After successfully completing this course, you can work in Western Australia as both a licensed real estate agent and a property manager. Enquire now for the full list of units and upcoming opportunities for enrolment..
The Real Estate Agent Licence (QLD) provides you with the relevant qualifications needed to work as an independent contractor, real estate agent, property manager or even director of your own real estate agency. With the state of Queensland seeing its largest increase in residents in almost two decades, there’s never been a better time to get into the ever-growing property market. Enquire now for the full list of units and upcoming opportunities for enrolment..
In Australia, a full time Tenancy Officer generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
There are currently 14,800 people working as real estate representatives in Australia and a small percentage of these are hired as Tenancy Officers. The number of people in this industry has remained steady over the last five years.
Source: Australian Government Labour Market Insights
A Certificate IV in Property Services (Real Estate) is a good starting point for a career as a Tenancy Officer. You could also enrol in a Certificate IV in Real Estate Practice or a Diploma of Property (Agency Management).
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within property management. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Property Management
Real Estate Assistant
$960 weekly pay
Facilities Coordinator
$1,350 weekly pay
Facilities Manager
$1,400 weekly pay
Property Manager
Real Estate Agency Manager
$1,730 weekly pay
Real Estate Agent
Strata Manager
Tenancy Officer
$1,250 weekly pay
Building Manager
$1,340 weekly pay
Learn more about Tenancy Officer courses in your area.