Aviation Passenger Service Agent Courses
Manage airport check-in and boarding with professional resilience to ensure passengers navigate travel and disruptions with ease.
AI Exposure
Low
Core skills such as social intelligence and complex physical tasks remain beyond the capabilities of current AI.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Aviation Passenger Service Agent
Get qualified to work as a Aviation Passenger Service Agent with a course recognised across Australia. Speak to a training provider to learn more.
SIRSS00022
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On Campus, Online
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More information
An Aviation Passenger Service Agent facilitates the movement of travellers through airport terminals. You might work at check-in counters or boarding gates, focusing on verifying documents and managing boarding procedures. You will provide critical information regarding flight changes and security, helping passengers navigate air travel with ease.
In this role, you must be professional and resilient, maintaining a calm composure during peak periods or disruptions. You will liaise with flight crews and ground operations to resolve issues and ensure every traveller receives a high standard of care.
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