Northern Beaches & Mosman College
Emotional Intelligence
Nationally Recognised Vocational Education and Training (VET)This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.
It applies to managers who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
Delivery mode
Northern Beaches & Mosman College offers this course through the following delivery modes:
On campus
Work with instructors and classmates in a supportive and collaborative environment.
Online
Set your own study schedule and balance study with your other commitments.
- level 1/14 William Street, Brookvale NSW 2100, Australia, NSW
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Emotional Intelligence will prepare you for the following roles.
Team Leader
Team Leaders manage small work teams and generally work alongside their subordinates. They are employed by factories, manufacturing plants, constru...
Supervisor
Supervisors lead teams of workers and manage small work and service areas — supervising people on the job and ensuring that production and service...
Project Manager
Project Managers oversee projects and are responsible for ensuring a project meets all its objectives, milestones, deliverables, and compliance res...
Customer Service Manager
Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standard...
Sales Manager
Sales Managers manage a team of sales representatives and consultants, setting sales targets and overseeing the departmental budget for wages and i...
Operations Manager
An Operations Manager coordinates the daily running of a business or organisation. You might oversee activities such as staff recruitment and train...
Case Manager
A Case Manager, also known in some circles as a case worker, plays a huge role in helping clients and patients get the support they need. In genera...
