This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersService Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.
Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.
Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.
Source: Australian Government Labour Market Insights
Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.
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If you're considering a career as a Service Desk Analyst, you're in the right place! Nelson Bay offers a variety of exceptional training opportunities tailored for both beginners and experienced individuals in the field. With a selection of Service Desk Analyst courses in Nelson Bay, such as the Certificate III in Information Technology ICT30120 and the Certificate IV in Information Technology ICT40120, you can build the skills necessary to excel in the ever-evolving tech landscape.
Starting your journey into IT has never been easier, with beginner-friendly options like the Entry to Tech Skill Set ICTSS00109 and Certificate III in Information Technology (Basic Cloud Computing). If you're looking to advance your knowledge, consider enrolling in advanced programs like the Advanced Diploma of Information Technology ICT60220. These Service Desk Analyst courses in Nelson Bay not only empower you with practical skills, but also open doors to a wide range of career opportunities in the local IT community.
Nelson Bay is home to various industries that rely heavily on skilled IT professionals, and the demand for Service Desk Analysts continues to rise. By pursuing relevant courses in fields such as Information Technology or IT Support, you can position yourself for success. Don't let the opportunity pass you by – explore the selection of Service Desk Analyst courses in Nelson Bay today and take the first step towards a fulfilling career in technology!