Service Desk Analysts troubleshoot faults and provide technical support for computer software, cyber-networks, hardware, and infrastructure. They work on internal service desks at government departments, corporations and large business — or commercial service desks at software companies and IT firms.
As a Service Desk Analyst you’ll be responding to software and hardware queries by phone, chat, and email — analysing system faults, repairing and replacing hardware. You’ll need ICT technical skills as well as excellent problem solving, communication, and time management skills.
There are 4 courses available for people who want to become a Service Desk Analyst.