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Service Desk Analyst Courses

Service Desk Analysts troubleshoot faults and provide technical support for computer software, cyber-networks, hardware, and infrastructure. They work on internal service desks at government departments, corporations and large business — or commercial service desks at software companies and IT firms.

As a Service Desk Analyst you’ll be responding to software and hardware queries by phone, chat, and email — analysing system faults, repairing and replacing hardware. You’ll need ICT technical skills as well as excellent problem solving, communication, and time management skills.

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Popular Service Desk Analyst Courses

There are 3 courses available for people who want to become a Service Desk Analyst.

ICT30120
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COURSE DETAILS
ICT30120
More info
COURSE DETAILS
ICT30120
More info
COURSE DETAILS

Frequently Asked Questions

How much do Service Desk Analysts earn?

In Australia, a full time Service Desk Analyst generally earns $1,498 per week ($77, 896 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

What are the job opportunities for Service Desk Analysts?

Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Job Outlook 2020

How do I become a Service Desk Analyst?

Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.

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Job Pathways

Here are some potential career pathways within it networks and system administration and it support. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.