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Service Desk Analysts troubleshoot faults and provide technical support for computer software, cyber-networks, hardware, and infrastructure. They work on internal service desks at government departments, corporations and large business — or commercial service desks at software companies and IT firms.
As a Service Desk Analyst you’ll be responding to software and hardware queries by phone, chat, and email — analysing system faults, repairing and replacing hardware. You’ll need ICT technical skills as well as excellent problem solving, communication, and time management skills.
There are 3 courses available for people who want to become a Service Desk Analyst.
Possible job outcomes:
The ICT30120 Certificate III in Information Technology is for IT technicians and programmers seeking the most up-to-date skills in animation, cloud computing, cyber security, digital media, IT support, programming, ICT systems, and web development. You’ll develop your critical thinking and problem solving abilities, then graduate with the confidence to learn to work within a dynamic ICT team. Enquire now for the full list of study units, elective streams, and upcoming enrolment dates. Learn more.
Join an IT Cyber Security team with the ICT30120 Certificate III in Information Technology (Basic Cyber Security Awareness). This nationally recognised qualification provides a holistic introduction to the ICT career path and delivers hands-on skills in programming, critical thinking, and cyber security support. The course covers: protecting online personal information, identifying online security threats, maintaining security of digital devices, assisting the team carry out cyber security threat assessments and risk management. Enquire now for the full list of study units, ICT career outcomes, and upcoming enrolment dates. Learn more.
The ICT30120 Certificate III in Information Technology (Basic Cloud Computing) gives you the skills you need to a join an ICT department or support team. This nationally recognised qualification introduces you to the ICT career path and will develop your coding, communication, and critical thinking skills. The course covers: introductory programming, IT ethics and privacy, cyber security awareness, working with clients, characteristics of cloud computing solutions, configuring cloud-based services. Enquire now for the full list of study units, IT competencies, and upcoming enrolment dates. Learn more.
In Australia, a full time Service Desk Analyst generally earns $1,498 per week ($77, 896 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.
Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.
Source: Australian Government Job Outlook 2020
Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within it networks and system administration and it support. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
IT Networks and System Administration
Help Desk Support
$960 weekly pay
QA Tester
Service Desk Analyst
Software Tester
Computer Systems Technician
$1,350 weekly pay
Cyber Security Specialist
$1,250 weekly pay
Network Administrator
Network Engineer
$1,500 weekly pay
Systems Engineer
Chief Information Security Officer
$1,920 weekly pay
Cloud Engineer
IT Risk Manager
Senior Systems Engineer
System Administrator
Technical project manager
$1,700 weekly pay
IT Support
IT Manager
Learn more about Service Desk Analyst courses in your area.