IT Support Officer Courses
An IT Support Officer resolves IT issues, guides clients, performs repairs, provides remote or in-person support, and recommends software solutions.
AI Exposure
Medium
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a IT Support Officer
Get qualified to work as a IT Support Officer with a course recognised across Australia. Speak to a training provider to learn more.
ICT30120
Duration
1 week - 24 months
Study mode
Apprenticeship, Blended, On Campus, Online, Traineeship
The ICT30120 Certificate III in Information Technology is for IT technicians and programmers seeking the most up-to-date skills in animation, cloud computing, cyber security, digital media, IT support, programming, ICT systems, and web development. You’ll develop your critical thinking and problem solving abilities, then graduate with the confidence to learn to work within a dynamic ICT team.
Enquire now for the full list of study units, elective streams, and upcoming enrolment dates.
Career opportunities
Duration
1 week - 24 months
Study mode
Apprenticeship, Blended, On Campus, Online, Traineeship
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ICT40120
Duration
12 months - 15 months
The ICT40120 Certificate IV in Information Technology (Cyber Security) equips students with essential skills to support and protect IT systems. It covers network security, threat detection, cloud computing, database management, and Python programming. Students will learn to manage security risks, respond to cyber threats, and configure cloud services using Azure and AWS. This qualification prepares students for roles in cyber security, IT support, and network administration, with the opportunity to pursue...
Career opportunities
Duration
12 months - 15 months
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ICT40120
Duration
12 months - 15 months
Study mode
Blended, On Campus, Online
Become an ICT support technician with the ICT40120 Certificate IV in Information Technology (Systems Administration Support). This nationally recognised qualification will teach you how to support ICT system hardware, software, and operating systems — as well as programming basics and cyber security. You’ll graduate ready for work on the support team resolving ICT faults for users and clients.
Enquire now for the full list of study units, elective choices, and upcoming intake dates.
Career opportunities
Duration
12 months - 15 months
Study mode
Blended, On Campus, Online
Find a provider
ICT30120
Join an IT Cyber Security team with the ICT30120 Certificate III in Information Technology (Basic Cyber Security Awareness). This nationally recognised qualification provides a holistic introduction to the ICT career path and delivers hands-on skills in programming, critical thinking, and cyber security support. The course covers: protecting online personal information, identifying online security threats, maintaining security of digital devices, assisting the team carry out cyber security threat assessme...
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Common questions
How much does an IT Support Officer earn?
In Australia, a full time IT Support Officer generally earns $1,445 per week ($75,140 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
What are the job opportunities for an IT Support Officer?
This industry has seen a strong increase in worker numbers over the last five years. There are currently 84,800 people employed in this sector in Australia and many of them specialise as an IT Support Officer. IT Support Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
How do I become an IT Support Officer?
If you’re planning a career as an IT Support Officer, consider enrolling in a Diploma of Information Technology. This course addresses issues including cyber security practices and awareness programs. You’ll be able to specialise in an area that suits your career plans such as advanced networking, advanced programming, cloud engineering, advanced web development or gaming.
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Information technology courses are the ideal pathway to make your dream IT job a reality. Start today!
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More information
An IT Support Officer provides advice and recommendations on information technology issues. You may guide clients through IT problems and perform repairs when needed. IT Support Officers may provide remote support or attend to customers in person. You may provide information on system services or recommend new software or programs.
IT Support Officers should have excellent customer service skills and be able to communicate with people from a range of backgrounds. You’ll need to have excellent technical skills and be able to solve problem issues quickly. IT Support Officers must be willing to work a range of shifts and be able to work in a team environment.
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