The BSBOPS304 Deliver and Monitor a Service to Customers enhances skills in identifying customer needs, delivering effective service, and monitoring customer satisfaction. This course empowers participants to build strong customer relationships and foster client loyalty through proficient customer service strategies. It is suitable for individuals applying a wide range of competencies across different work environments, where they exercise discretion, judgement, and technical expertise in providing ongoing customer support and improving service delivery. Enquire now for a full list of entry requirements and available enrolment dates.
Entry requirements for the Deliver and Monitor a Service to Customers vary depending on the institution but generally include completion of Year 12 with a minimum ATAR, VET pathway courses or prior experience.
If you don't meet the standard entry criteria, enquire with a course provider to discuss alternative entry pathways.
Course fees vary depending on the course provider.
The Deliver and Monitor a Service to Customers will prepare you for the following roles.
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Receptionists take care of the front desk, meeting and greeting customers as well as implementing visitor screening and entry controls. They mainta...
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
A Sales Assistant plays a key role in retail environments by providing excellent customer service, assisting customers with product selection, and...
Office Assistants (also known as clerks) provide administrative support to a team of professionals. They assist with typing, filing, opening and di...
Administration Officers are the office all-rounders that fix the photocopier, keep the kitchen well-stocked, and make sales reports and business le...
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