This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Local Government Customer Service Assistant manages customer inquiries, processes payments and applications, and ensures effective service delivery.
Get qualified to work as a Local Government Customer Service Assistant with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Local Government Customer Service Assistant generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
There has been an increase in employment numbers in this industry over the last five years. There are currently 22,100 people working in this area in Australia and many of them specialise as a Local Government Customer Service Assistant. Local Government Customer Service Assistants may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
A Certificate III in Government is an ideal qualification if you’re planning a career as a Local Government Customer Service Assistant. You’ll explore a range of topics relevant to working in the public sector, including organising workplace information, working effectively with diversity and complying with legislation.
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If you are looking to embark on a rewarding career in the Local Government sector, the Local Government Customer Service Assistant courses in South Australia offer the perfect opportunity to equip yourself with the essential skills and knowledge. These courses are designed specifically for individuals who aim to excel in customer service roles within local councils and government departments. Enrolling in one of these courses will set you on the path to success in a vital public service area.
The standout course available in this region is the Certificate III in Business (Customer Engagement) BSB30120. This beginner-friendly course is ideal for those with no prior experience or qualifications, making it accessible to everyone keen to forge a career in Local Government. By completing this course, you will gain valuable insights into customer service practices that are essential for assisting your community effectively.
TIME Education and Training is one of the leading training providers delivering the Certificate III in Business (Customer Engagement) in South Australia. Their experienced educators are dedicated to providing high-quality training tailored to the needs of local government roles. By choosing to study with an established provider like TIME Education and Training, you are assured of receiving comprehensive support and guidance as you develop your professional skills.