Nationally recognised training
VET qualifications are nationally recognised and regulated, ensuring all courses meet rigorous standards for quality, relevance, and compliance with industry requirements.
Get job-ready
Graduate with the skills you need to start working right away. Build the practical skills and industry knowledge needed to enter the workforce with confidence.
Financial support
Government funding may be available for eligible students. Funding is available for vocational education courses that meet skills shortages on a state level.
Entry requirements
Entry requirements for VET courses include both national standards and additional criteria set by individual Registered Training Organisations (RTOs).
It’s important to review these requirements for each course provider to ensure you meet all necessary prerequisites before applying.
- There are no mandated entry requirements.
- Additional entry requirements are set by individual course providers
Course fees
Course fees vary depending on the course provider.
Government funding may be available to Australian citizens or permanent residents. Eligibility depends on your location, employment status, and whether the course and provider are approved for funding.
- NSW Subsidised Training This training may be subsidised by the NSW Government for eligible individuals. Places are limited.
- ACT Subsidised Training This training may be subsidised by the ACT Government for eligible individuals. Places are limited.
- QLD Subsidised Training This training may be subsidised by the QLD Government for eligible individuals. Places are limited.
- TAS Subsidised Training This training may be subsidised by the TAS Government for eligible individuals. Places are limited.
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
Client Services Officer
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
Help Desk Support
Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure....
Concierge
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them...
Find a course provider
Compare all providers for the Certificate III in Business (Customer Engagement) available in your area to find the right fit for you.