BSB30120

Certificate III in Business (Customer Engagement)

Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities.

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Delivery mode:
Distance / On Campus / Online / Workplace

Average duration:
12 months

Accreditation:
Nationally recognised training

Outcomes

This course can help you get a job as:

Job Title

Average Salary

Customer Service Assistant

$960 weekly pay

Customer Service Representative

$960 weekly pay

This course can help you progress to:

Job Title

Average Salary

$1,630 weekly pay

$1,150 weekly pay

$1,730 weekly pay

$1,250 weekly pay

Client Services Officer

$1,250 weekly pay

Please note that weekly pay figures are estimates only of what you could possibly earn.

Government Funding

The Australian government provides funding to help students who are completing the Certificate III in Business (Customer Engagement) BSB30120. The type of funding you receive depends on the state that you live in. There are eligibility requirements for each type of funding.

Enquire with a course provider to check your eligibility.

Nationally Recognised Training

This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning

RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

Payment Options

Course providers may offer flexible payment options for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront.

Enquire with a course provider to find out more.