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Local Government Customer Service Assistant Courses in Townsville

A Local Government Customer Service Assistant manages customer inquiries, processes payments and applications, and ensures effective service delivery.

How do I become a Local Government Customer Service Assistant in Townsville?

Get qualified to work as a Local Government Customer Service Assistant with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Local Government Customer Service Assistant generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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There has been an increase in employment numbers in this industry over the last five years. There are currently 22,100 people working in this area in Australia and many of them specialise as a Local Government Customer Service Assistant. Local Government Customer Service Assistants may find work across all regions of Australia.

Source: Australian Government Labour Market Insights

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A Certificate III in Government is an ideal qualification if you’re planning a career as a Local Government Customer Service Assistant. You’ll explore a range of topics relevant to working in the public sector, including organising workplace information, working effectively with diversity and complying with legislation.

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Further reading

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Local Government Customer Service Assistant careers

Welcome to the Local Government Customer Service Assistant courses in Townsville, where you can begin your journey towards a rewarding career in public service. Townsville, a vibrant city in northern Queensland, has a strong community spirit and this is reflected in the demand for skilled customer service professionals within local government. With the right training, you can play a vital role in supporting your community and ensuring its smooth operation through a variety of roles that focus on customer engagement and public service.

We currently offer a popular beginner course, the Certificate III in Business (Customer Engagement) BSB30120. This course is designed for those with no prior experience or qualifications, providing you with the foundational skills needed to excel as a Local Government Customer Service Assistant. Through this course, you will gain the essential knowledge and practical skills to engage effectively with the public, ensuring a high standard of service delivery in Townsville's local government settings.

In addition to customer service skills, the Local Government Customer Service Assistant role is closely linked to various fields of study, such as Government and Public Sector courses and Local Government. By exploring these related categories, you can find additional training that complements your career ambitions, providing you with a well-rounded education that is highly regarded within the community. Building your skills in these areas can enhance your employability and open doors to new opportunities within local government roles throughout Townsville.

Enrolment in Local Government Customer Service Assistant courses in Townsville is an excellent step towards a fulfilling career that benefits not just you, but also your community. Whether you are a local resident or considering a move to the area, the skills you acquire here will equip you to make a significant impact. For more information on these opportunities, feel free to explore your options further at Courses.com.au.