This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Local Government Customer Service Assistant manages customer inquiries, processes payments and applications, and ensures effective service delivery.
Get qualified to work as a Local Government Customer Service Assistant with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Local Government Customer Service Assistant generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
There has been an increase in employment numbers in this industry over the last five years. There are currently 22,100 people working in this area in Australia and many of them specialise as a Local Government Customer Service Assistant. Local Government Customer Service Assistants may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
A Certificate III in Government is an ideal qualification if you’re planning a career as a Local Government Customer Service Assistant. You’ll explore a range of topics relevant to working in the public sector, including organising workplace information, working effectively with diversity and complying with legislation.
Browse occupations related to Local Government Customer Service Assistant
For those seeking to launch a rewarding career in local government, the Local Government Customer Service Assistant courses in Wodonga present an excellent opportunity. Designed for individuals with no prior experience, these courses enable aspiring professionals to develop essential skills and knowledge required to excel in customer service roles within local councils. With a focus on building a foundation in business interactions and community engagement, learners can find suitable training options that align with their career aspirations.
Among the available courses, the Certificate III in Business (Customer Engagement) BSB30120 is particularly popular among beginners. This course equips students with the necessary competencies to handle customer interactions effectively and understand the dynamics of providing high-quality service in a local government context. Those studying in Wodonga will benefit from immersive, hands-on training that prepares them for real-world challenges in a supportive environment.
Located in the beautiful area of Wodonga, participants in these Local Government Customer Service Assistant courses in Wodonga will receive instruction from reputable training providers, either as Registered Training Organisations (RTOs) or approved industry representatives. As the demand for skilled customer service professionals grows within local government, now is the perfect time to invest in your professional development and secure a fulfilling career in this essential public service field.