
This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersA Service Advisor assists customers at a vehicle workshop, recommending services, discussing repairs, and organising parts and bookings.
Get qualified to work as a Service Advisor with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Service Advisor generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has experienced stable employment numbers over the last five years. There are currently 98,200 people working in this field in Australia and many of them specialise as a Service Advisor. Service Advisors may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’re planning a career as a Service Advisor, consider enrolling in a Certificate II in Automotive Vocational Preparation. This course will give you the skills to inspect mechanical and electrical systems in a range of vehicles. You’ll learn about standard tools and equipment and automotive testing systems.
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If you’re looking to start a career as a service advisor, the Australian Capital Territory offers a variety of options to help you gain the skills necessary for this profession. With six beginner Service Advisor courses in Australian Capital Territory, aspiring professionals can choose from comprehensive programmes like the Certificate III in Automotive Sales (AUR31020) and the Certificate II in Automotive Sales (AUR21120). These courses are designed for those with no prior experience, enabling a solid foundation in automotive sales and customer service.
In addition to automotive sales, you might consider courses like the Certificate I in Automotive Vocational Preparation (AUR10120) or specialised options such as the Certificate III in Automotive Sales (Parts Interpreting). In the heart of ACT, these programmes not only equip you with technical knowledge but also enhance your ability to provide excellent customer service in automotive contexts, a crucial skill for any aspiring service advisor.
The Service Advisor role sits at the intersection of several fields of study, including Manufacturing courses and Trades courses. With a focus on the automotive sector, learners in the Australian Capital Territory can explore Automotive Manufacturing courses and Automotive Trades courses as they prepare for a dynamic career. Start your journey today with the various service advisor courses available, and take the first step toward an exciting role in automotive service and sales.