This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersService Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.
Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.
Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.
Source: Australian Government Labour Market Insights
Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.
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