This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersService Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.
Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.
Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.
Source: Australian Government Labour Market Insights
Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.
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If you are looking to launch your career in the IT field, the Service Desk Analyst courses in Gisborne provide an excellent opportunity for both beginners and experienced learners. With a total of 7 courses available, learners can select from introductory options such as the Certificate III in Information Technology ICT30120 or the Entry to Tech Skill Set ICTSS00109, which are specifically designed for individuals with no prior experience. Alternatively, those with a strong background in IT can explore advanced courses including the Certificate IV in Information Technology ICT40120 and the Advanced Diploma of Information Technology ICT60220.
The role of a Service Desk Analyst is integral to the smooth operation of IT services in Gisborne and beyond. By completing Service Desk Analyst courses in Gisborne, you will gain essential skills and knowledge that prepare you for various job roles within the IT sector. Potential career paths include positions such as IT Support Officer, Cyber Security Specialist, and Network Engineer. For those interested in advancing further, roles such as IT Manager or Chief Technology Officer (CTO) are also within reach, as reflected in our related job roles section.
The training providers offering these courses in Gisborne are recognised by their respective industry bodies, ensuring the quality and relevance of the education you receive. In addition to the specific courses highlighted, learners can expand their expertise by exploring other related fields such as Information Technology and IT Support. By taking advantage of the Service Desk Analyst courses in Gisborne, you will be well-equipped to meet the demands of today's evolving technology landscape and enhance your career prospects in this dynamic field.