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Service Desk Analyst Courses in Goulburn

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

How do I become a Service Desk Analyst in Goulburn?

Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.

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Further reading

What is the Role of a Business Analyst?

14th October 2022

What Skills Does a Data Analyst Need?

25th November 2022

Career Spotlight: Computer Network Professionals

26th November 2019

Service Desk Analyst careers

Discover a range of Service Desk Analyst courses in Goulburn designed to equip you with the essential skills for a successful career in information technology. This vital role serves as the first point of contact for technical support, making it crucial for businesses in the Goulburn area and beyond. Training providers such as CEDoW offer the Certificate III in Information Technology, while AAAS provides the Certificate IV in Information Technology. These qualifications can help pave your way to becoming a competent Service Desk Analyst within the local job market.

Enrolment in these Service Desk Analyst courses in Goulburn not only prepares you for excellent support roles but also opens doors to related careers. Aspiring professionals can consider positions such as IT Support Officer, ICT Support Officer, and Network Administrator. Moreover, the breadth of this educational pathway connects you to further studies in related fields such as Information Technology, IT Networks and System Administration, and IT Support.

With the growing demand for skilled professionals in the tech industry, the opportunity to advance to senior positions becomes increasingly achievable. Consider career paths like Cloud Engineer, Information Systems Manager, or even Chief Technology Officer (CTO) as you gain experience. Embark on your journey in the booming IT landscape of Goulburn by exploring the array of Service Desk Analyst courses in Goulburn; you are just one step away from a fulfilling career in the technology sector.