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Service Desk Analyst Courses in Lismore

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

How do I become a Service Desk Analyst in Lismore?

Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.

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Further reading

What is the Role of a Business Analyst?

14th October 2022

What Skills Does a Data Analyst Need?

25th November 2022

Career Spotlight: Computer Network Professionals

26th November 2019

Service Desk Analyst careers

For those aspiring to build a career in the technology sector, the Service Desk Analyst courses in Lismore offer tailored educational pathways to equip learners with essential skills. Whether you are a complete beginner or have prior experience, Lismore’s diverse training environment caters to all levels. Beginners can start with foundational courses like the Certificate III in Information Technology ICT30120 or the specially tailored Certificate III in Information Technology (Basic Cyber Security Awareness), designed to introduce critical concepts in IT.

For more experienced learners, advanced options such as the Certificate IV in Information Technology ICT40120 and the Advanced Diploma of Information Technology ICT60220 allow for deeper exploration of specialised skills. Lismore’s training organisations, recognised as Registered Training Organisations (RTOs), ensure that these Information Technology courses provide valuable credentials that enhance employment prospects in the rapidly evolving IT industry.

In addition to core IT training, learners can explore interconnected fields of study, such as IT Networks and System Administration and IT Support, which complement the skill set of a Service Desk Analyst. Whether you're starting your tech journey or advancing your career, the Service Desk Analyst courses in Lismore serve as a conduit for professional development in this essential field of technology. Embrace the opportunities available right in Lismore, and take your first steps towards a fulfilling career in IT.