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Service Desk Analyst Courses in Richmond

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

How do I become a Service Desk Analyst in Richmond?

Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.

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Further reading

What is the Role of a Business Analyst?

14th October 2022

What Skills Does a Data Analyst Need?

25th November 2022

Career Spotlight: Computer Network Professionals

26th November 2019

Service Desk Analyst careers

For individuals seeking a career in IT, the Service Desk Analyst courses in Richmond present an excellent opportunity to gain the necessary skills and qualifications. With a total of 8 courses available, prospective learners can choose from both beginner and advanced options tailored to different experience levels. The courses focus on building competencies in IT support, system administration, and information technology, ensuring that graduates are well-prepared for various roles within the industry.

For those new to the field, several beginner courses are designed to equip learners with foundational knowledge. Notable programs include the Certificate III in Information Technology ICT30120 and the Certificate III in Information Technology (Basic Cyber Security Awareness). These courses not only introduce essential IT concepts but also cover basic skills relevant to the Service Desk Analyst role. Interested students can also explore the Entry to Tech Skill Set ICTSS00109 and the Certificate III in Information Technology (Basic Cloud Computing) for a comprehensive entry-level education.

For those with prior experience or qualifications, the advanced courses offer specialised learning paths to enhance IT skills. The Certificate IV in Information Technology ICT40120 and the Advanced Diploma of Information Technology ICT60220 are particularly popular among learners looking to further their careers. Additionally, options like the Certificate IV in Information Technology (Cloud Computing) and the Certificate IV in Information Technology (Networking and Systems Administration Support) provide a robust understanding of the latest technologies and methods in IT.

Richmond, located in the beautiful region of New South Wales, offers convenient access to these training programs through various accredited Registered Training Organisations (RTOs). Learners can explore related fields of study, including Information Technology courses and specific disciplines such as IT Support and IT Networks and System Administration. With the growth in the IT sector, skills gained from courses in the Richmond area are invaluable for a successful career as a Service Desk Analyst.

Explore the full range of Service Desk Analyst courses in Richmond and take the first step towards a fulfilling career in information technology today. By investing in quality education and training, learners can position themselves for success in this dynamic field, aligning their skills with market needs and employer expectations. Don't miss out on these opportunities to advance your knowledge and career prospects.