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Service Desk Analyst Courses in Wodonga

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

How do I become a Service Desk Analyst in Wodonga?

Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.

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Further reading

What is the Role of a Business Analyst?

14th October 2022

What Skills Does a Data Analyst Need?

25th November 2022

Career Spotlight: Computer Network Professionals

26th November 2019

Service Desk Analyst careers

If you are seeking to start a career in information technology, the Service Desk Analyst courses in Wodonga offer a variety of options tailored to both beginners and experienced professionals. In Wodonga, there are seven available courses, including the widely recognised Certificate III in Information Technology ICT30120 and the Certificate IV in Information Technology ICT40120. For those looking to enhance their skills further, advanced courses such as the Advanced Diploma of Information Technology ICT60220 offer an excellent pathway for career progression.

Delivered by reputable training provider GOTAFE, these courses ensure that learners gain practical skills relevant to the local job market in Wodonga. Whether you're beginning your journey with the Entry to Tech Skill Set ICTSS00109 or advancing your career with specialised qualifications, you will find the right programme to suit your needs. These courses not only prepare you for a role as a Service Desk Analyst but can also open doors to related positions such as IT Support Officer, Cloud Engineer, and ICT Support Engineer.

Wodonga's growing IT sector provides ample opportunities for those qualified through the Service Desk Analyst courses in Wodonga, where the skills you acquire can lead to fulfilling roles including Network Manager, IT Technician, and even Chief Information Security Officer (CISO). The programmes not only cover essential IT support skills but also focus on emerging areas like cloud computing and cyber security, equipping you with the knowledge to thrive in today's digital landscape. Explore the options available to you today and take your first step towards a rewarding career in information technology.