BSB30120

Certificate III in Business (Customer Engagement)

This qualification will provide you with the skills and knowledge to be effective in a range of complex customer service roles, including:

• Receiving and responding to customer requests

• Handling complaints

• Working with multiple communication channels

• Providing technical advice

• Capturing data working effectively in a team.

Delivery mode

This course is available in the following study modes:

Locations

Entry Requirements

Course fees

For more information about this course and payment options please enquire now.

Related career opportunities

This course will prepare you for the following roles.

About Australian Employment and Training Solutions

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