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Client Services Officer Courses

A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Client Services Officer?

Get qualified to work as a Client Services Officer with a course recognised across Australia. Speak to a training provider to learn more.

Further reading

What can you do with a Certificate IV in Community Services?

1st September 2020

How to start a career in Legal Services

17th June 2021

Most popular community services courses

3rd May 2022

Client Services Officer careers

A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You might work in various sectors, including finance, healthcare, or customer service, handling inquiries, processing requests, and resolving issues. Key responsibilities include maintaining client records, delivering product information, and coordinating with internal teams to address client concerns.

Client Services Officers play a vital role in client satisfaction. You’ll need strong communication and interpersonal skills, enabling you to build relationships and effectively respond to client needs.