Concierge Courses
A Concierge assists guests at hotels by managing services, making reservations, and providing local recommendations while ensuring excellent customer service.
AI Exposure
Medium
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Concierge
Get qualified to work as a Concierge with a course recognised across Australia. Speak to a training provider to learn more.
BSB30120
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities.
Career opportunities
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
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SIT20316
Duration
6 months - 12 months
Study mode
Blended, On Campus, Online, Traineeship
A Certificate II in Hospitality (SIT20316) is an entry-level qualification focusing on the essential skills for working at any hospitality venue. Students learn how to stay safe at work while abiding by the laws relevant to the hospitality workplace.
This course places a strong emphasis on interpersonal skills and communication, so students graduate with a better understanding of how to interact with customers, work effectively with their co-workers, and show social and cultural sensitivity.
The Certifica...
Career opportunities
Duration
6 months - 12 months
Study mode
Blended, On Campus, Online, Traineeship
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SIT30122
Study mode
Blended, Traineeship
The SIT30122 Certificate III in Tourism (Holiday Parks and Resorts) equips individuals with well-developed tourism service, sales, and operational skills. Graduates can work as inbound tour coordinators, visitor information officers, or holiday park employees. They will use discretion and judgement to coordinate tourism services with some independence and under limited supervision. This qualification offers pathways to various tourism sectors, including tour operators, visitor centres, attractions, and sm...
Career opportunities
Study mode
Blended, Traineeship
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SITSS00078
Duration
2 weeks - 9 weeks
Study mode
On Campus, Online
Develop skills that will enable you to provide quality customer service when working in any sector of the tourism, travel and hospitality industry. Enquire now for the full list of entry requirements and upcoming enrolment opportunities near you.
Career opportunities
Duration
2 weeks - 9 weeks
Study mode
On Campus, Online
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Related career opportunities
Browse occupations related to Concierge.
Common questions
How much does a Concierge earn?
In Australia, a full time Concierge generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
What are the job opportunities for a Concierge?
This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.
Source: Australian Government Labour Market Insights
How do I become a Concierge?
If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.
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Studying an accredited tourism, travel and hospitality course is your first port of call to land your next dream job. Start today!
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More information
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them to their rooms. Concierges might arrange for other services such as car parking, transport or baggage handling. You might recommend places to visit such as restaurants or tourist attractions and you may make bookings or reservations on behalf of guests.
A Concierge needs to have excellent interpersonal skills and make customer service a priority. You’ll need to have strong working relationships with local venues and a thorough knowledge of your area’s attractions and facilities. Concierges must be organised and able to prioritise their tasks. You’ll need to be good at multitasking and able to handle the needs of several guests at one time.
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