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Concierge Courses

A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them to their rooms. Concierges might arrange for other services such as car parking, transport or baggage handling. You might recommend places to visit such as restaurants or tourist attractions and you may make bookings or reservations on behalf of guests.

A Concierge needs to have excellent interpersonal skills and make customer service a priority. You’ll need to have strong working relationships with local venues and a thorough knowledge of your area’s attractions and facilities. Concierges must be organised and able to prioritise their tasks. You’ll need to be good at multitasking and able to handle the needs of several guests at one time.

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Popular Concierge Courses

There are 6 courses available for people who want to become a Concierge. These are the top 5 most popular courses.

SIT30616
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SIT10216
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SIT30616
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SIT30713
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SIT20213
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Frequently Asked Questions

How much does a Concierge earn?

In Australia, a full time Concierge generally earns $960 per week ($49,920 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

What are the job opportunities for a Concierge?

This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.

Source: Australian Government Job Outlook 2020

How do I become a Concierge?

If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.

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We’ll find nearby campuses and check if you’re eligible for funding in your state.

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Job Pathways

Here are some potential career pathways within accommodation. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.

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