IT Support

Browse careers that are in demand now and meet Australia’s future workforce needs.

Software Tester

A Software Tester ensures software quality by performing tests, designing test plans, documenting results, and collaborating with developers.

Avg yearly income $101,400
Skill level Beginner

Help Desk Support

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

Avg yearly income $52,000
Skill level Beginner

Service Desk Analyst

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

Avg yearly income $67,600
Skill level Beginner

IT Technician

An IT Technician troubleshoots, repairs, and maintains computer systems, working in-person or remotely, requiring strong technical and customer service skills.

Avg yearly income $70,200
Skill level Beginner

IT Support Officer

An IT Support Officer resolves IT issues, guides clients, performs repairs, provides remote or in-person support, and recommends software solutions.

Avg yearly income $75,140
Skill level Advanced

Systems Administrator

System Administrators manage daily operations of computer networks, configuring and maintaining systems, training users, and troubleshooting issues.

Avg yearly income $117,000
Skill level Advanced

Network Administrator

Network Administrators install, manage, and upgrade networks, troubleshoot issues, set up users, and maintain system security and passwords.

Avg yearly income $104,000
Skill level Advanced

Cloud Support Technician

A Cloud Support Technician helps manage cloud-based systems, ensuring they run smoothly and efficiently for users and businesses.

Avg yearly income $88,400
Skill level Advanced

IT Specialist

An IT Specialist manages technology infrastructure, troubleshooting issues, ensuring system security, and providing user support to maintain efficiency.

Avg yearly income $83,512
Skill level Advanced
Source: Jobs and Skills Australia

Courses in it support

All skill levels Beginner Experienced
ICT30120

Certificate III in Information Technology
Online
12 months
$2,880 - $4,499
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Data Entry Operator IT Support Officer
Service Desk Analyst IT Technician Software Tester
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Data Entry Operator IT Support Officer Service Desk Analyst IT Technician Software Tester + 3 more
ICT40120

Certificate IV in Information Technology (Systems Administration Support)
Online
12 - 18 months
$1,500 - $5,299
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator Systems Administrator Cloud Support Technician
IT Technician Help Desk Support IT Support Officer
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator Systems Administrator Cloud Support Technician IT Technician Help Desk Support IT Support Officer + 3 more
ICT40120

Certificate IV in Information Technology (Networking)
Blended, On Campus, Online
12 - 18 months
$4,400 - $5,299
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator Network Technician Systems Administrator
Network Analyst Help Desk Support
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator Network Technician Systems Administrator Network Analyst Help Desk Support + 2 more
ICT50220

Diploma of Information Technology
On Campus, Online
18 months
$6,026 - $8,940
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator IT Consultant Database Administrator
Application Support Analyst Systems Analyst Systems Administrator Cyber Security Analyst IT Project Manager
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator IT Consultant Database Administrator Application Support Analyst Systems Analyst Systems Administrator Cyber Security Analyst IT Project Manager + 5 more
ICT50220

Diploma of Information Technology (Advanced Networking)
Online
18 months
$5,999 - $6,026
  • There are no mandated entry requirements.
Additional requirements may apply.
Cyber Security Specialist Network Administrator Network Manager
Network Designer Network Analyst Telecommunications Engineer Communications Engineer
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Cyber Security Specialist Network Administrator Network Manager Network Designer Network Analyst Telecommunications Engineer Communications Engineer + 4 more
ICT30120

Certificate III in Information Technology (Basic Cyber Security Awareness)
Online
12 months
$4,424 - $4,499
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Service Desk Analyst IT Support Officer
Cloud Support Technician Cyber Security Technician
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Service Desk Analyst IT Support Officer Cloud Support Technician Cyber Security Technician + 2 more
ICT40120

Certificate IV in Information Technology
Online
18 months
$5,270
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Desk Analyst Systems Tester IT Support Officer
Application Support Analyst IT Specialist Software Developer Web Developer
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Desk Analyst Systems Tester IT Support Officer Application Support Analyst IT Specialist Software Developer Web Developer + 4 more
BSB30120

Certificate III in Business (Customer Engagement)
Blended, On Campus
12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Sales Representative Sales Consultant
Local Government Customer Service Assistant Client Services Officer Help Desk Support Concierge
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Sales Representative Sales Consultant Local Government Customer Service Assistant Client Services Officer Help Desk Support Concierge + 4 more
ICT60220

Advanced Diploma of Information Technology
On Campus
78 weeks
$8,940
  • There are no mandated entry requirements.
Additional requirements may apply.
Systems Administrator IT Business Analyst Service Desk Analyst
Network Specialist Integration Analyst Integration Developer Systems Designer Network Analyst
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Systems Administrator IT Business Analyst Service Desk Analyst Network Specialist Integration Analyst Integration Developer Systems Designer Network Analyst + 5 more
ICTSS00109

Entry to Tech Skill Set
Online
6 months
$1,800
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support IT Support Officer Service Desk Analyst
Computer Technician
+ 1 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support IT Support Officer Service Desk Analyst Computer Technician + 1 more
ICT30120

Certificate III in Information Technology (Programming)
Online
12 months
$4,424
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Software Tester Software Developer
Web Developer Database Administrator Application Support Analyst
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Software Tester Software Developer Web Developer Database Administrator Application Support Analyst + 3 more
ICT30120

Certificate III in Information Technology (Basic Cloud Computing)
Online
12 months
$4,424
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Service Desk Analyst IT Support Officer
Cloud Support Technician Systems Administrator
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Service Desk Analyst IT Support Officer Cloud Support Technician Systems Administrator + 2 more
ICT40120

Certificate IV in Information Technology (Cloud Computing)
Online
15 months
$5,299
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Desk Analyst Cloud Support Technician Systems Tester
IT Support Officer Help Desk Support
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Desk Analyst Cloud Support Technician Systems Tester IT Support Officer Help Desk Support + 2 more

Professional Certificate of Competency in Advanced TCP/IP-Based Industrial Networking
Online
3 months
$1,581
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Engineer Automation Engineer Cyber Security Specialist
Control Systems Engineer Network Administrator Network Technician
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Engineer Automation Engineer Cyber Security Specialist Control Systems Engineer Network Administrator Network Technician + 3 more

Professional Certificate of Competency in Industrial Data Communications
Online
3 months
$1,581
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Engineer Automation Engineer SCADA Engineer
Control Systems Engineer Instrumentation Technician Network Administrator Embedded Systems Engineer Telecommunications Technician Integration Engineer
+ 6 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Engineer Automation Engineer SCADA Engineer Control Systems Engineer Instrumentation Technician Network Administrator Embedded Systems Engineer Telecommunications Technician Integration Engineer + 6 more
ICT40120

Certificate IV in Information Technology (Cyber Security)
Online
12 months
$5,270
  • There are no mandated entry requirements.
Additional requirements may apply.
Cyber Security Technician Network Technician ICT Security Specialist
IT Support Officer Cyber Security Analyst Systems Administrator
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Cyber Security Technician Network Technician ICT Security Specialist IT Support Officer Cyber Security Analyst Systems Administrator + 3 more

IT Service Management Professional (ITIL® 4)
Online
3 months
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Technician IT Support Officer ICT Project Manager
Service Manager Service Delivery Manager Change Manager IT Operations Manager IT Consultant
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Technician IT Support Officer ICT Project Manager Service Manager Service Delivery Manager Change Manager IT Operations Manager IT Consultant + 5 more

IT Service Management Professional (ITIL® 4)
Online
3 months
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Technician IT Support Officer ICT Project Manager
Service Manager Service Delivery Manager Change Manager IT Operations Manager IT Consultant
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Technician IT Support Officer ICT Project Manager Service Manager Service Delivery Manager Change Manager IT Operations Manager IT Consultant + 5 more

Certified Salesforce Professional (Administrator)
Online
5 months
  • There are no mandated entry requirements.
Additional requirements may apply.
Salesforce Administrator Salesforce Developer Customer Success Manager
IT Support Officer Customer Relationship Manager Operations Coordinator
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Salesforce Administrator Salesforce Developer Customer Success Manager IT Support Officer Customer Relationship Manager Operations Coordinator + 3 more

Learn Bash Scripting
Online
1 hour
  • There are no mandated entry requirements.

  • We suggest you complete the following courses before you get started with Learn Bash Scripting:

    • Learn the Command Line
Additional requirements may apply.
  • There are no mandated entry requirements.

  • We suggest you complete the following courses before you get started with Learn Bash Scripting:

    • Learn the Command Line
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

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Further reading

How to get started in Information and Communications Technology (ICT)

26th September 2019)

Most popular information technology courses

10th July 2022)

How to get your first job in IT

14th November 2024)

All courses

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