IT Support Courses Online
Whether it's ecommerce, non-retail offerings like insurance and health or any other aspect of the business world, having a reliable digital environment in which to operate is of the utmost importance. Even the smallest amount of downtime can have drastic consequences, not only for the organisation but also potentially for clients. IT support professionals, whether working in-house or as part of a larger agency, can help solve these issues quickly while also anticipating problems and preparing companies to continue operating without interruption.
These nationally accredited IT support courses are great for those looking to accelerate their entry into the fast-growing IT industry or further their already established career. These qualifications provide base-level problem resolution skills, help-desk skills and the technical ability required to provide expert care and support to clients. With plenty of certificates and diplomas from which to choose, you can train up in general information technology skills, network and administration, digital media support and other key areas. Start your IT career as a Level 1 technician or help desk analyst; progress to ICT service desk manager, Level 2 support technician or help desk team leader; and aspire to senior roles such as IT manager and system administrator. These jobs can pay average weekly salaries of $865-$1,920.
Provide rock-solid IT support with the help of these nationally accredited online training courses.
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Job Pathways
Here are some potential career pathways within it support. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Popular IT Support Courses
There are 10 courses available for people who want a career in IT Support.
ICT30120
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Possible job outcomes:
Service Desk Analyst
Systems Tester
Help Desk Support
Junior Web Developer
Junior Programmer
Junior Video Editor
Junior Animator
The ICT30120 Certificate III in Information Technology is for IT technicians and programmers seeking the most up-to-date skills in animation, cloud computing, cyber security, digital media, IT support, programming, ICT systems, and web development. You’ll develop your critical thinking and problem solving abilities, then graduate with the confidence to learn to work within a dynamic ICT team.
Enquire now for the full list of study units, elective streams, and upcoming enrolment dates. Learn more.
ICT40120
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Possible job outcomes:
Cyber Security Specialist
Systems Engineer
Network Administrator
The ICT40120 Certificate IV in Information Technology (Networking) is for IT technicians and programmers wanting to specialise in IT networks. Over 12-18 months of study you will learn the essentials of network scripting and programming, cyber security, and ICT fault resolution — as well as how to build LANS and enterprise wireless networks. The course also covers desktop environments, software deployment, and network documentation.
Enquire now for the full list of study units, entry requirements, and enrolment centres near you. Learn more.
ICT40120
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Possible job outcomes:
Network Administrator
Cyber Security Specialist
Systems Engineer
Become an ICT support technician with the ICT40120 Certificate IV in Information Technology (Systems Administration Support). This nationally recognised qualification will teach you how to support ICT system hardware, software, and operating systems — as well as programming basics and cyber security. You’ll graduate ready for work on the support team resolving ICT faults for users and clients.
Enquire now for the full list of study units, elective choices, and upcoming intake dates. Learn more.
ICT40120
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Possible job outcomes:
Video Editor
3D Modeller
Game Designer
Animator
Digital Animator
Computer Technician
The nationally recognised ICT40120 Certificate IV in Information Technology qualifies you for work as an ICT support technician in Australia and abroad. It’s a comprehensive course that covers critical aspects of cyber security, networking and ICT industry best practices — while gaining intermediate skills in C#, SQL, XML, HTML, JSON and JavaScript.
Enquire now for the full list of study units, vendor certifications, and your eligibility for subsidised training. Learn more.
ICT30120
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Possible job outcomes:
Service Desk Analyst
Systems Tester
Help Desk Support
Join an IT Cyber Security team with the ICT30120 Certificate III in Information Technology (Basic Cyber Security Awareness). This nationally recognised qualification provides a holistic introduction to the ICT career path and delivers hands-on skills in programming, critical thinking, and cyber security support. The course covers: protecting online personal information, identifying online security threats, maintaining security of digital devices, assisting the team carry out cyber security threat assessments and risk management. Enquire now for the full list of study units, ICT career outcomes, and upcoming enrolment dates. Learn more.
ICT50220
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Possible job outcomes:
Network Administrator
Systems Analyst
PHP Developer
Java Developer
IT Technician
Analyst Programmer
Javascript Developer
IT Support Officer
IT Support Technician
Systems Engineer
Are you looking for an advanced IT qualification that delivers both leadership and IT technical skills? Try the ICT50220 Diploma of Information Technology. This nationally recognised diploma will teach you how to lead and facilitate an IT work team, review cyber security practices, create and maintain a cyber security awareness program, ensure your department’s ICT products and systems match the strategic direction of the organisation, and much more. This qualification has scope to achieve a specialisation in advanced networking, advanced programming, cloud engineering and architecture, advanced web development, and gaming. Enquire now for the full list of study units, entry requirements, and upcoming enrolment dates. Learn more.
ICT30120
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Possible job outcomes:
Help Desk Support
Junior Web Developer
Learn Web Development for work or personal interest with the ICT30120 Certificate III in Information Technology (Web Development). This nationally recognised qualification provides a holistic introduction to the ICT career path and web development skill set. During your studies you’ll be learning to build simple web pages and producing digital images for web applications. The course also covers: social media, CSS markup language, introductory programming techniques, working with clients and IT co-workers, critical thinking and problem solving. Enquire now for the full list of study units, graduation competencies, and upcoming course dates. Learn more.
ICT30120
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Possible job outcomes:
Help Desk Support
Systems Tester
Service Desk Analyst
The ICT30120 Certificate III in Information Technology (Basic Cloud Computing) gives you the skills you need to a join an ICT department or support team. This nationally recognised qualification introduces you to the ICT career path and will develop your coding, communication, and critical thinking skills. The course covers: introductory programming, IT ethics and privacy, cyber security awareness, working with clients, characteristics of cloud computing solutions, configuring cloud-based services. Enquire now for the full list of study units, IT competencies, and upcoming enrolment dates. Learn more.
ICT30120
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Possible job outcomes:
Junior Programmer
Help Desk Support
The ICT30120 Certificate III in Information Technology (Programming) is a nationally recognised qualification that delivers work-based coding and object-orientated language skills. During your studies you’ll gain a holistic introduction to the ICT career path while learning introductory programming techniques and critical thinking skills. The course covers: teamwork and communication, ICT ethics and privacy, working with clients, cyber security awareness, configuring and deploying IT testing tools, writing scripts for software applications, and more. Enquire now for the full list of study units, programming competencies, and upcoming enrolment dates. Learn more.
ICT50220
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Possible job outcomes:
Network Administrator
Cyber Security Specialist
Systems Engineer
Become an IT Network specialist with the ICT50220 Diploma of Information Technology (Advanced Networking). This nationally recognised qualification teaches you how to install and manage complex ICT networks, design and build network servers, install enterprise virtual computing environments, and manage network security. The course also covers cybersecurity awareness, IT strategic planning, leadership and client communication. Enquire now for the list of study units, entry requirements, and upcoming enrolment opportunities. Learn more.
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