IT Support Courses Online
Whether it's ecommerce, non-retail offerings like insurance and health or any other aspect of the business world, having a reliable digital environment in which to operate is of the utmost importance. Even the smallest amount of downtime can have drastic consequences, not only for the organisation but also potentially for clients. IT support professionals, whether working in-house or as part of a larger agency, can help solve these issues quickly while also anticipating problems and preparing companies to continue operating without interruption.
These nationally accredited IT support courses are great for those looking to accelerate their entry into the fast-growing IT industry or further their already established career. These qualifications provide base-level problem resolution skills, help-desk skills and the technical ability required to provide expert care and support to clients. With plenty of certificates and diplomas from which to choose, you can train up in general information technology skills, network and administration, digital media support and other key areas. Start your IT career as a Level 1 technician or help desk analyst; progress to ICT service desk manager, Level 2 support technician or help desk team leader; and aspire to senior roles such as IT manager and system administrator. These jobs can pay average weekly salaries of $865-$1,920.
Provide rock-solid IT support with the help of these nationally accredited online training courses.
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Job Pathways
Here are some potential career pathways within it support. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Popular IT Support Courses
There are 24 courses available for people who want a career in IT Support.
ICT30120
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Possible job outcomes:
Junior Animator
Junior Video Editor
Junior Web Developer
Service Desk Analyst
Help Desk Support
Junior Programmer
Systems Tester
The ICT30120 Certificate III in Information Technology is for IT technicians and programmers seeking the most up-to-date skills in animation, cloud computing, cyber security, digital media, IT support, programming, ICT systems, and web development. You’ll develop your critical thinking and problem solving abilities, then graduate with the confidence to learn to work within a dynamic ICT team.
Enquire now for the full list of study units, elective streams, and upcoming enrolment dates. Learn more.
ICT40120
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Possible job outcomes:
Systems Engineer
Cyber Security Specialist
Network Administrator
Become an ICT support technician with the ICT40120 Certificate IV in Information Technology (Systems Administration Support). This nationally recognised qualification will teach you how to support ICT system hardware, software, and operating systems — as well as programming basics and cyber security. You’ll graduate ready for work on the support team resolving ICT faults for users and clients.
Enquire now for the full list of study units, elective choices, and upcoming intake dates. Learn more.
ICT40120
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Possible job outcomes:
Computer Technician
Animator
Digital Animator
Video Editor
Game Designer
3D Modeller
Help Desk Support
The nationally recognised ICT40120 Certificate IV in Information Technology qualifies you for work as an ICT support technician in Australia and abroad. It’s a comprehensive course that covers critical aspects of cyber security, networking and ICT industry best practices — while gaining intermediate skills in C#, SQL, XML, HTML, JSON and JavaScript.
Enquire now for the full list of study units, vendor certifications, and your eligibility for subsidised training. Learn more.
ICT40120
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Possible job outcomes:
Systems Engineer
Cyber Security Specialist
Network Administrator
The ICT40120 Certificate IV in Information Technology (Networking) is for IT technicians and programmers wanting to specialise in IT networks. Over 12-18 months of study you will learn the essentials of network scripting and programming, cyber security, and ICT fault resolution — as well as how to build LANS and enterprise wireless networks. The course also covers desktop environments, software deployment, and network documentation.
Enquire now for the full list of study units, entry requirements, and enrolment centres near you. Learn more.
ICT30120
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Possible job outcomes:
Service Desk Analyst
Help Desk Support
Systems Tester
Join an IT Cyber Security team with the ICT30120 Certificate III in Information Technology (Basic Cyber Security Awareness). This nationally recognised qualification provides a holistic introduction to the ICT career path and delivers hands-on skills in programming, critical thinking, and cyber security support. The course covers: protecting online personal information, identifying online security threats, maintaining security of digital devices, assisting the team carry out cyber security threat assessments and risk management. Enquire now for the full list of study units, ICT career outcomes, and upcoming enrolment dates. Learn more.
ICT50220
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Possible job outcomes:
Junior Web Developer
Systems Analyst
Junior Programmer
Systems Engineer
Network Administrator
Javascript Developer
Analyst Programmer
IT Support Officer
IT Support Technician
Salesforce Developer
Java Developer
PHP Developer
IT Technician
ICT Support Engineer
Junior Data Analyst
ICT Sales Assistant
Are you looking for an advanced IT qualification that delivers both leadership and IT technical skills? Try the ICT50220 Diploma of Information Technology. This nationally recognised diploma will teach you how to lead and facilitate an IT work team, review cyber security practices, create and maintain a cyber security awareness program, ensure your department’s ICT products and systems match the strategic direction of the organisation, and much more. This qualification has scope to achieve a specialisation in advanced networking, advanced programming, cloud engineering and architecture, advanced web development, and gaming. Enquire now for the full list of study units, entry requirements, and upcoming enrolment dates. Learn more.
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Possible job outcomes:
Project Manager
Systems Analyst
Web Developer
Data Engineer
Systems Administrator
Data Analyst
Enterprise Solutions Architect
Data Analytics Manager
Front-end Developer
ICT Support Technician
App Developer
ICT Support Engineer
Security Analyst
Business Systems Analyst
Business Analyst
The Master of Information Systems offers an opportunity to expand knowledge and skills in information technology, emphasising professional-level business analysis. This course prepares students to contribute to future growth and change, enhancing personal career prospects. It develops the ability to manage and oversee the selection, implementation, and maintenance of information systems within any organisation, across various industries. This focus ensures graduates are well-equipped to handle the dynamic nature of information systems in a business context.
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Software Designer
ICT Consultant
ICT Support Technician
ICT Customer Support Officer
Computer Network Systems Engineer
Developer Programmer
ICT Architect
ICT Security Specialist
Software Programmer
Business Analyst
Software Engineer
ICT Support Engineer
Systems Analyst
Web Developer
Project Manager
Database Administrator
Systems Administrator
Analyst Programmer
Network Administrator
The Master of Information Technology (Software Design and Development) equips students with the pivotal programming capabilities needed to devise innovative software solutions. By immersing in this course, students will deepen their grasp of systematic design methodologies. Furthermore, they will gain proficiency in a variety of programming languages, notably Python and Java. Beyond this, the course also extends its purview to encompass the intricacies and techniques of contemporary mobile app development, preparing students for the evolving digital landscape. Learn more.
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Possible job outcomes:
Technology Consultant
Security Analyst
Business Analyst
Solutions Architect
Software Engineer
Software Developer
Database Administrator
Network Administrator
Data Analyst
Network Architect
The Master of Information Technology (Internet of Things) delves into the rapidly expanding world of interconnected devices, from smart lights to health monitors. Such innovations are pivotal for societal transformation and economic advancement, permeating sectors like transportation, healthcare, and energy management. This course equips students with expertise in IoT system design, networking protocols, security, and application programming. Through hands-on learning and industry-aligned methodologies, students will be adeptly prepared to navigate and shape the future of IoT integration. Learn more.
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Possible job outcomes:
Digital Media Specialist
Cybersecurity Analyst
Software Engineer
Data Scientist
Business Analyst
Information Systems Manager
Technology Strategist
IT Manager
The Graduate Diploma in Information Technology Management equips students with the essential skills and knowledge required for effective management in the IT sector. This course covers key aspects of IT management, including strategic planning, project management, information security, and emerging technologies. It is designed for professionals seeking to advance their careers in IT leadership roles, offering a blend of technical understanding and management acumen. Graduates will be well-prepared to navigate and lead in the dynamic and rapidly evolving world of information technology.
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Possible job outcomes:
Software Engineer
Cybersecurity Analyst
IT Manager
Systems Analyst
Analyst Programmer
Data Analyst
The Graduate Diploma in Information Technology is tailored for those new to computing or with a related bachelor's degree seeking broader IT understanding or further specialisation. This course provides a comprehensive IT education with the option to focus on up to two major areas. It equips students with essential skills for diverse roles in the IT industry, making it a suitable choice for those aiming for a foundation similar to an undergraduate Computer Science degree.
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Possible job outcomes:
Software Engineer
Instrumentation Engineer
Game Programmer
Computer Systems Engineer
Computer Programmer
Computer Scientist
Network Engineer
Systems Analyst
IT Manager
Software Developer
The Bachelor of Computer Science (Advanced) caters to individuals aspiring to a career in research and development within the forefront of technology. This demanding course comprises advanced coursework, extension activities, and research training, offering a comprehensive and challenging educational experience designed to equip students with the skills required for innovation in the rapidly evolving field of computer science.
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Possible job outcomes:
Digital Marketer
Business Analyst
Security Analyst
ICT Support Engineer
Commercial Manager
ICT Support Technician
Information Systems Manager
Systems Analyst
IT Project Manager
Web Developer
Project Manager
Systems Administrator
Database Administrator
Network Administrator
Analyst Programmer
The Bachelor of Information Technology (Co-op) is designed to provide extensive, hands-on experience directly relevant to the dynamic Information, Communication, and Technology (ICT) industries. This course not only prepares students for successful ICT careers but also imparts a broad and solid foundation in IT. It encompasses a range of essential knowledge and skills, ensuring graduates are well-equipped to navigate and excel in the ever-growing field of technology. The cooperative aspect of the course ensures that theoretical learning is complemented by real-world industry exposure.
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Business Analyst
Business Systems Analyst
Systems Analyst
Database Administrator
IT Manager
The Bachelor of Commerce (Business Information Systems) emphasises the pivotal role of information systems in modern businesses. In today's data-driven environment, these systems ensure timely access to crucial information, facilitating innovation and operational efficacy. This course delves into the strategic use of information, knowledge, and enterprise systems for business enhancement. Students will acquire skills in areas like e-commerce, information management, business intelligence, decision-making, and process innovation, preparing them to devise practical solutions for contemporary business challenges. Learn more.
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Possible job outcomes:
Network Administrator
Network Engineer
Network Specialist
Web Developer
Systems Analyst
IT Project Manager
Software Developer
Systems Administrator
Network Analyst
Cyber Security Consultant
Network Security Engineer
Cyber Security Engineer
Business Analyst
Agile Business Analyst
Cybersecurity Analyst
The Bachelor of Information Technology (Networking and Cyber Security) emphasises the protection of enterprise information systems. Students acquire a deep theoretical foundation complemented by practical skills to identify, assess, and address network risks. This course adopts a contemporary, hands-on learning method, enabling students to apply classroom insights in genuine scenarios, ensuring they are primed to satisfy industry requirements upon graduation.
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Systems Engineer
Software Developer
Programmer
Systems Analyst
Network Administrator
Software Architect
Mobile Application Developer
Systems Programmer
Network Manager
Computer Scientist
Computer Systems Engineer
Project Developer
Data Scientist
Security Analyst
The Bachelor of Information Technology (Computer Science) fosters critical thinking and problem-solving capabilities in the realm of computing. Students delve into the theoretical foundations and practical systems prevalent in the industry, acquiring skills in algorithm design, software development, Artificial Intelligence (AI), and computer systems. This course equips graduates with the distinctive competence to conceive and implement computer and software solutions, addressing real-world challenges and potentially ushering in transformative advancements. Learn more.
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Risk Analyst
Cloud Security Engineer
Ethical Hacker
Web Application Developer
Cyber Security Consultant
Security Architect
Network Security Engineer
Penetration Tester
Mobile Application Developer
Information Security Analyst
Operations Coordinator
Security Consultant
Project Manager
Cyber Security Specialist
Chief Information Security Officer (CISO)
Systems Administrator
Cybercrime is rapidly increasing all around the globe and this cutting-edge degree opens the door to so many exciting careers. With the Bachelor of Cyber Security you could be working as a security consultant, cryptographer, security auditor, analyst or specialist IT project manager. Even better your skills will be recognised by the Australian Computer Society (ACS).
The degree begins with IT fundamentals: programming, computer systems, and mathematics. You’ll then learn key technical skills including secure networking, cyber security analytics, secure coding, malware analysis, computer crime and digital forensics, ethical hacking, and more.
Enquire now for admissions criteria, cybersecurity career outcomes, and universities near you that offer the Bachelor of Cyber Security. Learn more.
UEE60420
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Possible job outcomes:
Network Engineer
Network Administrator
Technical Project Manager
Computer Engineer
The UEE60420 Advanced Diploma of Computer Systems Engineering gives you the skills you need to commission and maintain industrial computer systems and manage complex electrotechnology projects. Over 12-18 months of hands-on study you will gain advanced technical skills as well as administration, IT documentation and leadership skills. Choose electives that support your job role and career aspirations: circuitry, large-scale security systems, business equipment, problem solving, fault resolution and much more. Enquire now for the list of study units, graduation outcomes, and upcoming enrolment dates. Learn more.
ICT60220
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Possible job outcomes:
Systems Administrator
IT Manager
Senior Systems Engineer
Data Engineer
IT Risk Manager
Chief Information Security Officer (CISO)
IT Business Analyst
IT Project Manager
Seeking an IT leadership role? How about the ICT60220 - Advanced Diploma of Information Technology to level-up your career? This high-end diploma will help you develop an IT management skillset including critical thinking, complex problem solving, client relations, team leadership, ethics, privacy, cybersecurity awareness, business analysis. You’ll also gain advanced technical skills in any of the following interest areas: cloud computing, cyber security, application software development, project management, programming, network security, telecommunications network engineering, and ICT strategy and business management. Enquire now for entry requirements, study unit choices (and their availability) as well as training providers with course openings. Learn more.
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Website Designer
Systems Administrator
Data Engineer
Project Manager
Systems Analyst
IT Project Manager
Web Developer
Enterprise Architect
Logistics Officer
Data Scientist
Business Analyst
Game Programmer
IT Specialist
Software Designer
The Diploma in Information Technology enhances your digital proficiency, focusing on identifying and resolving technical problems, creating solutions, and improving technical systems. This course offers insight into various career paths in the IT sector, helping you identify your professional interests. It covers essential topics such as problem-solving, programming, machine learning opportunities, and data analysis skills. Ideal for those aspiring to a career in information technology, this diploma provides a solid foundation in the fundamental aspects of IT.
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ICT50220
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Possible job outcomes:
Cyber Security Specialist
Systems Engineer
Network Administrator
Become an IT Network specialist with the ICT50220 Diploma of Information Technology (Advanced Networking). This nationally recognised qualification teaches you how to install and manage complex ICT networks, design and build network servers, install enterprise virtual computing environments, and manage network security. The course also covers cybersecurity awareness, IT strategic planning, leadership and client communication. Enquire now for the list of study units, entry requirements, and upcoming enrolment opportunities. Learn more.
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Possible job outcomes:
IT Manager
Health Data Analyst
The Graduate Certificate in Digital Health provides a solid, evidence-based foundation in digital health, along with a clear understanding of the concepts and applications of digital health technologies in the healthcare industry. It also focuses on ethical decision-making in adopting various digital health technologies. This up-to-date course keeps pace with rapidly evolving digital health technologies and explores their practical use within the healthcare sector, making it ideal for professionals seeking to stay abreast of technological advancements in health services.
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Solutions Architect
IT Consultant
Enterprise Architect
Cloud Architect
IT Manager
IT Project Manager
The Graduate Certificate in Information Technology emphasises computer programming, data analysis, and multimedia. It equips students with skills to identify and solve technical issues, enhance systems, and innovate in the workplace. The course covers problem-solving, programming, data modelling, and development.
This qualification enriches IT expertise, aligning with employer needs and increasing employability. As digital skills become essential across industries, students gain the ability to explore new career opportunities and take on roles demanding higher capability.
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IT Manager
IT Risk Manager
IT Project Manager
IT Operations Manager
IT Consultant
The Graduate Certificate in Business Administration (Computing) offers a harmonious blend of modern management principles with rigorous training for top-tier industry certifications. Covering pivotal areas such as IT governance, IT service management, IT quality management, and project management, this course ensures that learners are adeptly equipped to navigate both managerial and technological terrains. By merging these dual domains, the course readies individuals for leadership roles in our increasingly digital and interconnected global business environment.
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