Australian Retailers Association Retail Institute

SIRSS00025

Retail Customer Relationship

Nationally Recognised Vocational Education and Training (VET) Learn effective engagement strategies, provide exceptional customer service, address difficulties promptly, and foster customer loyalty to achieve sales targets.

Delivery mode

Australian Retailers Association Retail Institute offers this course through the following delivery modes:

Online

Set your own study schedule and balance study with your other commitments.

Entry requirements

Domestic Students

  • There are no mandated entry requirements.
Additional requirements may apply.

Course fees

Estimated Fee* $2,200 $0 Fees are based on full-time study.
For more information about this course and payment options, please enquire with Australian Retailers Association Retail Institute.
Study mode Online
Duration
Estimated fee* $2,200 $0

Career opportunities

The Retail Customer Relationship will prepare you for the following roles.

Sales Assistant

A Sales Assistant plays a key role in retail environments by providing excellent customer service, assisting customers with product selection, and...

Avg yearly income $41,600
Entry barriers Low

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...

Avg yearly income $56,680
Entry barriers Low

Retail Team Leader

A Retail Team Leader supervises a team of staff in a retail environment. You might work in a large department or grocery store or work in a special...

Avg yearly income $75,400
Entry barriers Low

Brand Ambassador

A Brand Ambassador represents a business, product or service in the public eye. You might be employed to promote the brand at public events, in adv...

Avg yearly income $68,120
Entry barriers Low

Store Manager

A Store Manager takes care of the overall operations of a retail shop or store. You’ll manage staff, set sales targets and oversee the store’s fina...

Avg yearly income $78,000
Entry barriers Low

About Australian Retailers Association Retail Institute

The ARA Retail Institute (RTO Code: 4049) is the leading national provider of retail-focused education and professional development in Australia. Backed by the Australian Retailers Association, the institute offers a specialized range of nationally recognized qualifications, including Certificates II, III, and IV in Retail and Retail Management, alongside tailored short courses in areas like Visual Merchandising, Sales, and Leadership. Designed to fit the busy schedules of retail professionals, their training model emphasizes flexibility through online, self-paced micro-courses and interactive workshops. With a strong focus on "retailers developing retailers," the institute ensures students gain industry-current skills—ranging from digital marketing to conflict resolution—that are directly applicable to the workplace and proven by high student satisfaction rates.
Operating since 2006
Legal name Australian Retailers Association
RTO code 4049