Retail Team Leader Courses
A Retail Team Leader supervises staff, ensures sales goals are met, and provides excellent customer service while resolving issues.
AI Exposure
Medium
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Retail Team Leader
Get qualified to work as a Retail Team Leader with a course recognised across Australia. Speak to a training provider to learn more.
SIR30216
Duration
2 weeks - 24 months
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, RPL, Traineeship
The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks.
This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective membe...
Career opportunities
Duration
2 weeks - 24 months
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, RPL, Traineeship
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SIR40316
Duration
4 months - 24 months
Study mode
Blended, Distance, On Campus, Online, Traineeship
If you’re ready to manage your own team of floor staff (or have your heart set on being the head of your retail department), the Certificate IV in Retail Management delivers the skills you need to manage that frontline team while achieving awesome sales results. Students also learn how to create a customer centric culture, implement customer service strategies, and maintain store security. There are specific entry criteria for this qualification — click for full enrolment details and funding possibilities.
Career opportunities
Duration
4 months - 24 months
Study mode
Blended, Distance, On Campus, Online, Traineeship
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52878WA
Duration
3 months - 6 months
Study mode
Blended, On Campus, Online
The 52878WA Certificate I in Leadership upskills you for manger and supervisor roles in the workplace or community. Grab this nationally recognised qualification over 6 months of part-time study. The course builds self-awareness, communication, and problem solving — as well as improving your computing skills and use of business technologies. Graduate a more confident leader and ready to take on your next team project.
Enquire now for information about enrolment and subsidised training.
Career opportunities
Duration
3 months - 6 months
Study mode
Blended, On Campus, Online
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BSB40120
Duration
5 months - 24 months
Study mode
Blended, On Campus, Online, RPL, Traineeship
The BSB40120 Certificate IV in Business (Leadership) will help you develop confidence as a team leader and demonstrate strong leadership in the workplace. You will learn how to lead difficult conversations, articulate and present your ideas, make presentations, mentor and develop your team members, and manage your own professional development. Enquire now for the list of entry requirements, study unit choices, and upcoming enrolment dates.
Career opportunities
Duration
5 months - 24 months
Study mode
Blended, On Campus, Online, RPL, Traineeship
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Related career opportunities
Browse occupations related to Retail Team Leader.
Common questions
How much does a Retail Team Leader earn?
In Australia, a full time Retail Team Leader generally earns $1,450 per week ($75,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
What are the job opportunities for a Retail Team Leader?
There has been a decrease in employment numbers in this industry in recent years. There are currently 170,300 people employed as a Retail Team Leader in Australia compared to 188,800 five years ago. Retail Team Leaders may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
How do I become a Retail Team Leader?
If a career as a Retail Team Leader interests you, consider enrolling in a Certificate IV in Retail Management. You’ll cover a range of leadership topics including customer service strategies and maintaining store security. You could also consider a Certificate IV in Small Business Management.
Choose a field of study
Take control of your career in the fast-moving retail sector by studying an accredited retail qualification. Start today!
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If you have a creative mind and enjoy developing visual displays, a course in merchandising could give your retail career a kick start. Education pathways for domestic and international students.
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Specialise in Retail Operations, where you can drive customer satisfaction and retail store efficiency. Education pathways for domestic and international students.
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More information
A Retail Team Leader supervises a team of staff in a retail environment. You might work in a large department or grocery store or work in a speciality retail environment such as sporting goods or electrical items. Retail Team Leaders ensure their staff are meeting sales goals and providing strong customer service. You might handle any issues that come up during a shift or work with individual staff members to improve their performance.
Retail Team Leaders must be able to communicate well with their staff and motivate them to work hard. It’s important that you are organised and can manage your time well. Retail Team Leaders should have a strong focus on customer service and be able to call on their problem solving skills when required.
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