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Retail Team Leader Courses

A Retail Team Leader supervises a team of staff in a retail environment. You might work in a large department or grocery store or work in a speciality retail environment such as sporting goods or electrical items. Retail Team Leaders ensure their staff are meeting sales goals and providing strong customer service. You might handle any issues that come up during a shift or work with individual staff members to improve their performance.

Retail Team Leaders must be able to communicate well with their staff and motivate them to work hard. It’s important that you are organised and can manage your time well. Retail Team Leaders should have a strong focus on customer service and be able to call on their problem solving skills when required.

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Popular Retail Team Leader Courses

There are 8 courses available for people who want to become a Retail Team Leader. These are the top 5 most popular courses.

BSB40320
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BSB42518
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BSB42515
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BSB40407
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SIR40316
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Frequently Asked Questions

How much does a Retail Team Leader earn?

In Australia, a full time Retail Team Leader generally earns $1,050 per week ($54,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

What are the job opportunities for a Retail Team Leader?

There has been a decrease in employment numbers in this industry in recent years. There are currently 170,300 people employed as a Retail Team Leader in Australia compared to 188,800 five years ago. Retail Team Leaders may find work across all regions of Australia.

Source: Australian Government Job Outlook 2020

How do I become a Retail Team Leader?

If a career as a Retail Team Leader interests you, consider enrolling in a Certificate IV in Retail Management. You’ll cover a range of leadership topics including customer service strategies and maintaining store security. You could also consider a Certificate IV in Small Business Management.

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Job Pathways

Here are some potential career pathways within retail operations. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.