BSB30120

Certificate III in Business (Customer Engagement)

Certificate III in Business (Customer Engagement) will prepare students for a range of entry-level customer support roles across a range of modern business environments.

Throughout this nationally recognised course, alffie's friendly team will assist students in developing skills and knowledge that will enable students to work confidently and effectively in a customer support role. This course focuses on delivering and monitoring a service to customers, offering advice on products and services and assisting and processing customer complaints.

This qualification provides a pathway to work in customer service roles across a variety of industries. Examples of roles relevant to this qualification include Customer Service Officer, Sales Consultant, Call Centre Operator Information, Officer Client and Contact Officer.

This course is delivered online through written and audiovisual lesson material and interactive assessment activities.

Delivery mode

This course is available in the following study modes:

Entry Requirements

Course fees

For more information about this course and payment options please enquire now.

Related career opportunities

This course will prepare you for the following roles.

About Alffie

Powering businesses and people through technology and education

Advance your career, gain a new skill, or study something you’re passionate about with alffie’s accredited qualifications and skill sets

It’s simple really. We love what we do, and we aim to do it so well that our students and clients will feel inspired to tell anyone who will listen that they love what we do too.